Chat support Professional

TP; Mohali; Presencial; INR 279.000 - 391.000; Jornada completa

Descripción de la vacante

Teleperformance in Mohali is seeking a highly skilled customer support professional to join our fast-paced team. The ideal candidate will handle chat inquiries, provide timely solutions, and build strong relationships with clients and colleagues.

You will collaborate with teammates, use advanced support tools, and apply outstanding communication and interpersonal skills to achieve goals while ensuring high satisfaction.

Formación

• Minimum 1 year of experience in customer support or sales.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work in a dynamic and rapidly changing environment.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong typing speed and accuracy, with excellent grammar and punctuation skills.

Responsabilidades

• Handle customer inquiries via chat, providing timely and effective solutions.
• Utilize advanced support technologies and processes to achieve outstanding results.
• Collaborate with team members to achieve common goals and objectives.
• Develop and maintain strong relationships with clients and colleagues.
• Provide exceptional customer service, ensuring high levels of satisfaction and loyalty.
• Stay updated with industry trends and developments to continuously improve performance.

Conocimientos

Communication

Teamwork

Problem solving

Attention to detail

Adaptability

Typing speed

Herramientas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

We are looking for a highly skilled and experienced professional to join our team in Mohali. The ideal candidate will have excellent communication skills, with the ability to work in a fast-paced environment and provide top-notch customer support.

Roles and Responsibility

• Handle customer inquiries via chat, providing timely and effective solutions.
• Utilize advanced support technologies and processes to achieve outstanding results.
• Collaborate with team members to achieve common goals and objectives.
• Develop and maintain strong relationships with clients and colleagues.
• Provide exceptional customer service, ensuring high levels of satisfaction and loyalty.
• Stay updated with industry trends and developments to continuously improve performance.

Job Requirements

• Minimum 1 year of experience in a related field, preferably in customer support or sales.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team.
• Strong problem-solving and analytical skills, with attention to detail and accuracy.
• Ability to work in a dynamic and rapidly changing environment, adapting to new situations and challenges.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong typing speed and accuracy, with excellent grammar and punctuation skills.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us from other companies.