Background Verification professional - International

TP; Malad; On-site; INR 350,000 - 520,000; Full time

Job summary

Teleperformance in India is seeking a Customer Service Associate to manage and resolve customer complaints, delivering excellent service across multiple channels. You will collaborate with internal teams to improve the overall customer experience, analyze feedback to identify areas for improvement, and help implement process improvements while maintaining accurate records of interactions and transactions.

Join a team that values development and community engagement, where your contributions help

Qualifications

• Minimum 2 years of experience in CRM/IT Enabled Services/BPO.
• Strong knowledge of CRM principles and practices.
• Excellent communication and problem-solving skills.
• Experience with customer support software and systems.
• Teamwork and collaborative mindset.
• Commitment to employee development and community contribution.

Responsibilities

• Manage and resolve customer complaints professionally.
• Provide excellent customer service through various channels.
• Collaborate with internal teams to improve customer experience.
• Analyze feedback to identify areas for improvement.
• Develop and implement process improvements to increase efficiency.
• Maintain accurate records of interactions and transactions.

Skills

CRM knowledge

Communication skills

Problem-solving

Teamwork

Analytical thinking

Support software experience

Tools

CRM software

Ticketing systems

Job description

Roles and Responsibility

• Manage and resolve customer complaints professionally.
• Provide excellent customer service through various channels.
• Collaborate with internal teams to improve overall customer experience.
• Analyze customer feedback to identify areas for improvement.
• Develop and implement process improvements to increase efficiency.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in CRM/IT Enabled Services/BPO.
• Strong knowledge of customer relationship management principles and practices.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a team environment.
• Strong analytical and critical thinking skills.
• Experience with customer support software and systems.
• We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
• Utilize advanced support technologies and processes engineered to achieve outstanding results.
• We cultivate lasting client relationships and make positive contributions to our local communities.
• Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.