Customer Service Executive - Chat process

Team Vertex Cosmos; Pune District; On-site; INR 234,000 - 391,000; Full time

Benefits offered by this job

Cab facility

Job summary

Team Vertex Cosmos in Pune is seeking a Customer Support Executive for an International Voice Process in e-commerce. You will handle international voice queries and ensure smooth order-related assistance.

Freshers with excellent communication are welcome; 6 months in International Voice Process preferred. Rotational shifts and cab facility are provided to support daily operations.

Qualifications

• Excellent verbal communication skills.
• Minimum 6 months of experience in International Voice Process.
• Freshers with excellent communication skills may also be considered.
• Customer handling skills and a positive attitude.

Responsibilities

• Handle customer queries through international voice calls
• Provide excellent customer service and resolve customer concerns
• Assist customers with orders, payments, delivery, returns, and other issues
• Maintain quality standards and achieve process targets

Skills

Excellent verbal communication

Customer handling

Job description

Hiring: Customer Support Executive International Voice Process (E-commerce Platform)

We are looking for enthusiastic and customer-focused professionals to join our team for an International Voice Process supporting a leading E-commerce platform.

Position: Customer Support Executive

Location: Pune

Process: International Voice E-commerce

Job Responsibilities:

• Handle customer queries through international voice calls
• Provide excellent customer service and resolve customer concerns
• Assist customers with orders, payments, delivery, returns, and other issues
• Maintain quality standards and achieve process targets

Candidate Requirements:

• Excellent verbal communication skills
• Minimum 6 months of experience in International Voice Process
• Freshers with excellent communication skills may also be considered (UG/Graduate)
• Customer handling skills and a positive attitude

Salary & Benefits:

• CTC: Up to 35,000
• Cab facility available
• Rotational shifts
• 5.5 days working

Interview Process:

• Virtual Interview