Walk-in | Customer Service Executive

Team Vertex Cosmos; Pune District; On-site; INR 201,000 - 290,000; Full time

Job summary

Transcom India in Pune is hiring a Chat Support Executive to join our growing customer support team. You will handle customer queries via chat, resolve account and order issues, and ensure timely, accurate resolutions.

The role requires excellent written English, strong problem-solving and a customer-focused mindset. You should be comfortable with rotational shifts, have basic computer skills, and good multitasking abilities.

Qualifications

• Excellent written English communication
• Strong customer service and problem-solving skills
• Comfortable working in rotational shifts
• Basic computer knowledge and good multitasking ability
• Customer-focused with a willingness to learn

Responsibilities

• Handle customer queries through chat support
• Resolve account, order, and process-related queries
• Provide quick, accurate, and effective resolutions
• Deliver a professional and positive customer experience
• Maintain quality and productivity standards

Skills

Chat support

Customer service

Problem-solving

English writing

Rotational shifts

Job description

WERE HIRING | CHAT SUPPORT EXECUTIVE

Looking for an exciting opportunity in Customer Support? Join Transcom India and be part of our growing team in Pune!

Position: Chat Support Executive
Company: Transcom India
Location: Pune
Shift: Rotational Shifts

What You'll Do

• Handle customer queries through chat support
• Resolve account, order, and process-related queries
• Provide quick, accurate, and effective resolutions
• Deliver a professional and positive customer experience
• Maintain quality and productivity standards

What We're Looking For

• Excellent written English communication skills
• Strong customer service and problem-solving skills
• Comfortable working in rotational shifts
• Basic computer knowledge and good multitasking ability
• Customer-focused with a willingness to learn