Customer Support Executive – Chat

[24]7.ai, Inc.; Shillong; On-site; INR 167,400 - 279,000; Full time

Job summary

A leading technology solutions provider in Shillong is hiring for a customer support role. Candidates should possess good communication skills and a command of written and verbal English. The position is open to freshers as well as those with 0-5 years of experience in the BPO sector. If you're interested in resolving customer queries via chat and email, this opportunity offers a collaborative work environment with rotational shifts.

Qualifications

• Good command over written and verbal English is mandatory.
• Master graduate candidates must have a minimum of 1-year work experience in the BPO sector.

Responsibilities

• Responding to and resolving customer queries via chat and email.
• Handling customer queries via chat and email.

Skills

Good Communication Skills

Written and Verbal English

Education

Completed 12th/2nd PUC or 3 years diploma

BE/Btech and graduates from any stream

Job description

Skill required: Good Communication Skills

Qualifications: Any Graduation

Years of Experience: 0-5 Years

Job Description:

Responding to and resolving customer queries via chat and email.

Job Responsibilities:

Handling customer queries via chat and email.

Job Requirements:

• Candidate should have completed 12th/2nd PUC or 3 years of diploma from a recognized university
• BE/Btech and graduates from any stream are eligible to apply
• Freshers and candidates with prior relevant (BPO) and non-relevant (other domain) experience are eligible to apply
• Master graduate candidates must have a minimum of 1-year work experience in the BPO sector
• Good command over written and verbal English is mandatory
• Should be cooperative with rotational shifts

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