Chat Process- Live Chat *Immediate Joiners*

Aminno software Technologies; Karnataka; On-site; INR 212,000 - 312,000; Full time

Job summary

Aminno software Technologies in Bangalore is hiring for a customer support role focused on live chat and non-voice interactions. The candidate will handle queries, provide timely resolutions, and manage multiple chats while maintaining high quality and CSAT targets.

Requirements include prior experience, immediate joining availability, and residency in Bangalore. The role is in-person with monthly pay ranging from ₹19,000 to ₹28,000.

Qualifications

• Experienced candidates only; immediate joiners preferred.
• Candidates must be located in Bangalore.

Responsibilities

• Handle customer queries through live chat / non-voice support.
• Provide accurate and timely resolutions to customer concerns.
• Manage multiple chats simultaneously while maintaining quality.
• Communicate professionally with customers in English and any one regional language – Hindi, Kannada, or Telugu.
• Follow company processes, guidelines, and escalation procedures.
• Maintain accurate records of customer interactions.
• Meet assigned productivity, quality, response-time, and CSAT targets.
• Escalate complex or unresolved issues to the appropriate team.
• Ensure a positive customer experience throughout the interaction.

Skills

Live chat support

English language

Kannada

Job description

Key Responsibilities

• Handle customer queries through live chat / non-voice support.
• Provide accurate and timely resolutions to customer concerns.
• Manage multiple chats simultaneously while maintaining quality.
• Communicate professionally with customers in English and any one regional language – Hindi, Kannada, or Telugu.
• Follow company processes, guidelines, and escalation procedures.
• Maintain accurate records of customer interactions.
• Meet assigned productivity, quality, response-time, and CSAT targets.
• Escalate complex or unresolved issues to the appropriate team.
• Ensure a positive customer experience throughout the interaction.

NOTE:

• - Only experienced candidates and immediate joiners are eligible for this role.
• - Only candidates located in Bangalore will be considered.

Pay: ₹19,000.00 - ₹28,000.00 per month

Work Location: In person