International Chat Process - Customer Support Executive (3 Months Cont

TP; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Free cab transport within 15 km radius

Job summary

TP in Bengaluru is hiring for a Non-Voice Chat Process associate. You will handle real-time customer queries via chat, ensure clear communication and timely resolution, and maintain accurate documentation during chats.

Freshers and experienced candidates may apply. Excellent English skills are mandatory; night rotational shifts apply, and free cab transport within 15 km of Marathahalli. The role follows a five-day work week with rotating off days.

Qualifications

• Must have excellent English communication (written and spoken).
• Freshers and experienced candidates welcome.

Responsibilities

• Handle real-time customer queries via chat in a clear, professional, and timely manner.
• Resolve issues effectively while maintaining high customer satisfaction metrics.
• Adapt to rotational night shift schedules as required.
• Maintain accuracy and proper document flow during chat interactions.

Skills

English proficiency

Job description

Call HR: Purnima- 8299288032

Non-Voice (Chat Process) Contract End: 31st January

Key Responsibilities

• Handle real-time customer queries via chat in a clear, professional, and timely manner.
• Resolve issues effectively while maintaining high customer satisfaction metrics.
• Adapt to rotational shift schedules according to business requirements.
• Maintain accuracy and proper document flow during chat interactions.

Desired Candidate Profile

• Language Skills: Excellent command over written and spoken English (Mandatory).
• Experience: Open for Freshers as well as Experienced candidates.
• Flexibility: Comfortable working in night rotational shifts.
• Commute: Must reside within a 15 km radius of Marathahalli to avail free cab transport.
• Free both-side cab transport up to 15 km radius.
• 5-day work week with 2 rotational off days.