Walk-in | Hiring For Customer Support Chat Process Associates

Firstsource; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Firstsource is hiring Chat Process Associates for its UK International Customer Support process based in Bangalore. You will handle customer queries via live chat, understand concerns, and provide accurate resolutions to ensure a positive experience.

The role requires excellent written English, good typing speed, and the ability to work UK night shifts. Freshers may apply if meeting criteria; experienced candidates with international chat experience are preferred.

Qualifications

• Excellent written English is essential in live chat support.
• Good typing speed and accuracy are required for efficient handling of chats.
• Strong customer service skills with a focus on timely resolutions.
• Ability to solve problems and think clearly under pressure is important.
• Multitasking while maintaining quality and accuracy is expected.
• Basic computer knowledge is necessary to navigate tools and SOPs.
• Strong communication skills, both written and verbal, are needed.
• Willingness to work in UK night shifts and adapt to UK time zones.

Responsibilities

• Handle customer queries through live chat.
• Provide accurate and timely resolutions.
• Maintain excellent written communication with UK customers.
• Manage multiple chats while maintaining quality and accuracy.
• Follow company processes and SOPs.
• Meet quality, productivity and customer satisfaction targets.
• Escalate complex issues to the appropriate team.
• Maintain proper documentation of customer interactions.

Skills

Excellent written English

Good typing speed

Customer service skills

Problem-solving ability

Multitasking

Basic computer knowledge

Good communication skills

Comfortable working in UK/night shifts

Job description

Chat Process Associate UK International Chat Process | Bangalore

Job Description

We are hiring Chat Process Associates for our UK International Customer Support process in Bangalore.

The candidate will be responsible for handling customer queries through live chat, understanding customer concerns, providing accurate resolutions, and ensuring a positive customer experience.

Key Responsibilities

• Handle customer queries through live chat.
• Provide accurate and timely resolutions.
• Maintain excellent written communication with UK customers.
• Manage multiple chats while maintaining quality and accuracy.
• Follow company processes and SOPs.
• Meet quality, productivity and customer satisfaction targets.
• Escalate complex issues to the appropriate team.
• Maintain proper documentation of customer interactions.

Eligibility

Freshers:

• Graduates / Undergraduates can apply.
• BE/BTECH/BSC/POSTGRADUATES Freshers can't apply
• Excellent written English communication.
• Good typing speed and accuracy.
• Basic computer knowledge.
• Willingness to work in UK/night shifts.

Experienced:

• 6 months+ experience in International Chat / Non-Voice / Customer Support / BPO preferred.
• International customer-service experience will be an advantage.
• Candidates with good written English and customer-handling skills are preferred.

Required Skills

• Excellent written English
• Good typing speed
• Customer service skills
• Problem-solving ability
• Multitasking
• Basic computer knowledge
• Good communication skills
• Comfortable working in UK/night shifts

Work Schedule

• 5 Days Working
• 2 Rotational Week Offs
• UK Shifts
• Work From Office
• Bangalore Location

Disclaimer:

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.