Job openings For Banking Non voice process/ Email Support/Day shift!

Rivera Manpower Services; Bengaluru; On-site; INR 340,000 - 460,000; Full time

Job summary

Rivera Manpower Services in Bangalore is seeking a Non-Voice Chat Support Executive to handle customer queries via live chat and email, providing timely assistance with clear written communication.

The ideal candidate has 1–3 years of experience in email/chat support, excellent English writing, fast typing, and the ability to multitask while delivering quality service; day shift, full-time with incentives.

Qualifications

• 1–3 years of experience in email/chat support or customer support.

Responsibilities

• Handle customer queries through live chat, email, and other non-voice channels.
• Understand customer concerns and provide accurate information and solutions.
• Meet defined response time, resolution time, quality, and customer satisfaction.

Skills

Written English

Typing speed

Multitasking

CRM tools

Email & chat support

Tools

CRM systems

Email platforms

Chat platforms

Job description

Hiring for Banking Non voice process/Email Support/Chat support/Day shift /4LPA

( Minimum 1 year Experience in Email / chat support / Customer support candidates Can apply)

Candidates should be in bangalore

Job Description Non-Voice Chat Support Executive

Job Title: Non-Voice Chat Support Executive / Email support
Department: Customer Support
Experience: 1 year to 3 year
Employment Type: Full-time / Day shift (6 days wok)
Work Location: Bangalore

Ctc : 4LPA and Incentives

We are looking for a customer-focused Non-Voice Chat Support Executive to handle customer queries and provide timely assistance through live chat, email, and other written communication channels. The ideal candidate should have excellent written communication skills, good typing speed, and the ability to resolve customer issues efficiently.

Key Responsibilities

• Handle customer queries through live chat, email, and other non-voice channels.
• Understand customer concerns and provide accurate information and solutions.
• Meet defined response time, resolution time, quality, and customer satisfaction.
• Handle multiple chats/ Email Support with Customer issues.

Required Skills

• Excellent written English communication.
• Good typing speed and accuracy.
• Strong comprehension and problem-solving skills.
• Ability to multitask and manage multiple conversations.
• Basic knowledge of computers, CRM tools, email, and chat platforms.