Chat Process Executive

Docdort; Delhi; On-site; INR 290,000 - 424,000; Full time

Benefits offered by this job

Relocation support

Temporary accommodation

PF & insurance

Shift allowance

Career growth

Job summary

Docdort is seeking a Chat Process Executive (Non-Voice) to handle customer interactions via chat from our Ahmedabad office. The role emphasizes delivering a smooth, professional customer experience and solving queries efficiently.

This opening is suitable for freshers or experienced candidates aiming to grow in customer service. Relocation to Ahmedabad is mandatory for applicants from outside the city, with on-site work and rotational shifts including nights and weekends.

Qualifications

• Minimum qualification: Higher Secondary (10+2) or Diploma; a bachelor’s degree is preferred.
• Excellent written and verbal English communication skills are mandatory.
• Strong typing, comprehension, and written communication skills.

Responsibilities

• Respond to customer queries through chat and other non-voice channels.
• Provide accurate information and effective solutions to customer concerns.
• Handle customer complaints with patience and empathy.
• Maintain records of customer interactions and ensure timely follow-ups.
• Follow company guidelines and standards in customer service procedures.
• Meet daily performance, productivity, and customer satisfaction targets.

Skills

Chat process

Communication skills

Customer experience

Chat

Education

Higher Secondary / Diploma

Bachelor’s degree preferred

Job description

Chat Process Executive – (Non-Voice)

Location: Ahmedabad, Gujarat | Work from Office

Employment Type: Full-Time | Permanent

Salary: ₹26,000 – ₹38,000 CTC per month

Shift: Rotational shifts, including day, night, and weekends

Relocation to Ahmedabad is mandatory for candidates applying from outside the city.

About The Role

We are looking for enthusiastic and customer-focused individuals to join our team as Chat Process Executive – (Non-Voice). The role involves assisting customers through digital communication channels and ensuring a smooth, professional, and positive customer experience.

This is an excellent opportunity for freshers and experienced candidates looking to build or advance their careers in customer service and customer experience.

Key Responsibilities

• Respond to customer queries through chat and other non-voice communication channels.
• Provide accurate information and effective solutions to customer concerns.
• Handle customer complaints and queries with patience, professionalism, and empathy.
• Maintain records of customer interactions and ensure timely follow-ups.
• Follow company guidelines, quality standards, and established customer service procedures.
• Meet daily performance, productivity, and customer satisfaction targets.

Candidate Requirements

• Minimum qualification: Higher Secondary (10+2) or Diploma; a bachelor's degree is preferred.
• Excellent written and verbal English communication skills are mandatory.
• Strong typing, comprehension, and written communication skills.
• Basic computer knowledge and the ability to navigate multiple applications.
• Freshers are welcome to apply.
• Previous experience in customer service, customer support, or other customer-facing roles will be an added advantage.
• Willingness to work rotational shifts, including night shifts and weekends.
• Candidates must be willing to relocate to Ahmedabad if residing outside the city.

Employee Benefits

• Competitive Salary: ₹26,000 – ₹38,000 CTC per month, depending on skills and interview performance.
• Relocation Support: Travel reimbursement with the first month's salary, as per company policy, for eligible relocating candidates.
• Temporary Accommodation: Complimentary accommodation for the initial five days for eligible relocating candidates.
• Statutory Benefits: Provident Fund (PF) and insurance coverage, as applicable under company policy and eligibility.
• Shift Allowance: Applicable shift allowances as per company policy.
• Career Growth: Opportunities for professional development and career advancement within the organization.

Job Type

Full-Time | Permanent | Freshers Welcome

Skills: chat process,communication skills,customer experience,chat