Chat Process Executive

Docdort; Goa; On-site; INR 290,000 - 424,000; Full time

Benefits offered by this job

Relocation support

Temporary accommodation

Provident Fund

Insurance coverage

Shift allowances

Career growth opportunities

Competitive salary

Job summary

Docdort in Ahmedabad, Gujarat, is seeking a Chat Process Executive – (Non-Voice) to assist customers via chat and other non-voice channels, delivering a smooth, professional experience.

Open to freshers and experienced candidates, the role requires good English, fast typing and multi-application navigation. Relocation to Ahmedabad is mandatory for out-of-city applicants; CTC offered ₹26,000–₹38,000 per month with PF, insurance, and shift allowances.

Qualifications

• Must have excellent written and verbal English communication.
• Strong typing, comprehension, and written communication skills.
• Basic computer knowledge and ability to navigate multiple applications.

Responsibilities

• Respond to customer queries through chat and other non-voice channels.
• Provide accurate information and effective solutions to customer concerns.
• Handle customer complaints with patience and professionalism.
• Maintain records of customer interactions and ensure timely follow-ups.
• Follow company guidelines, quality standards, and procedures.
• Meet daily performance, productivity, and customer satisfaction targets.

Skills

Strong typing

Written English

English communication

Computer literacy

multitasking

Education

Higher Secondary (10+2) or Diploma

Bachelor's degree preferred

Job description

Chat Process Executive – (Non-Voice)

Location: Ahmedabad, Gujarat | Work from Office

Employment Type: Full-Time | Permanent

Salary: ₹26,000 – ₹38,000 CTC per month

Shift: Rotational shifts, including day, night, and weekends

Relocation to Ahmedabad is mandatory for candidates applying from outside the city.

About The Role

We are looking for enthusiastic and customer-focused individuals to join our team as Chat Process Executive – (Non-Voice). The role involves assisting customers through digital communication channels and ensuring a smooth, professional, and positive customer experience.

This is an excellent opportunity for freshers and experienced candidates looking to build or advance their careers in customer service and customer experience.

Key Responsibilities

• Respond to customer queries through chat and other non-voice communication channels.
• Provide accurate information and effective solutions to customer concerns.
• Handle customer complaints and queries with patience, professionalism, and empathy.
• Maintain records of customer interactions and ensure timely follow-ups.
• Follow company guidelines, quality standards, and established customer service procedures.
• Meet daily performance, productivity, and customer satisfaction targets.

Candidate Requirements

• Minimum qualification: Higher Secondary (10+2) or Diploma; a bachelor's degree is preferred.
• Excellent written and verbal English communication skills are mandatory.
• Strong typing, comprehension, and written communication skills.
• Basic computer knowledge and the ability to navigate multiple applications.
• Freshers are welcome to apply.
• Previous experience in customer service, customer support, or other customer-facing roles will be an added advantage.
• Willingness to work rotational shifts, including night shifts and weekends.
• Candidates must be willing to relocate to Ahmedabad if residing outside the city.

Employee Benefits

• Competitive Salary: ₹26,000 – ₹38,000 CTC per month, depending on skills and interview performance.
• Relocation Support: Travel reimbursement with the first month's salary, as per company policy, for eligible relocating candidates.
• Temporary Accommodation: Complimentary accommodation for the initial five days for eligible relocating candidates.
• Statutory Benefits: Provident Fund (PF) and insurance coverage, as applicable under company policy and eligibility.
• Shift Allowance: Applicable shift allowances as per company policy.
• Career Growth: Opportunities for professional development and career advancement within the organization.

Job Type

Full-Time | Permanent | Freshers Welcome

Skills: chat process,communication skills,customer experience,chat