Channel Support Officer – Training, West Bengal

SIP Academy India Pvt. Ltd.; Kolkata District; On-site; INR 350,000 - 520,000; Full time

Job summary

SIP Abacus in Kolkata is seeking a Training Operations Coordinator to streamline franchise interactions and Master Trainer coordination. The role focuses on organizing training programs, maintaining training software, and ensuring smooth operational flow across all training activities.

You will act as the front-facing support for Course Instructors and franchises, addressing inquiries, maintaining professional conduct, and coordinating travel as needed to ensure program success.

Qualifications

• Strong coordination and stakeholder management skills.
• Good communication and interpersonal skills.
• Strong Excel, PowerPoint and data analysis skills.
• Willingness to travel occasionally and attend office events.

Responsibilities

• Coordinate with franchises and Master Trainers to ensure smooth training operations.
• Plan and coordinate training programs on time.
• Manage and maintain training-related software and teacher data accurately.
• Coordinate training arrangements and ensure quality of food and other training requirements.
• Act as the front-facing support for Course Instructors, Master Trainers and franchises, addressing their queries and concerns.
• Maintain patience and a calm approach with franchise owners and other stakeholders.
• Support activities and responsibilities assigned by the other superior / Management.

Skills

Coordination

Stakeholder management

Communication

Data analysis

MS Excel

PowerPoint

Education

Any graduation

Tools

MS Excel

PowerPoint

Job description

SIP Abacus

Job location: Kolkata

Key Responsibilities

• Coordinate with franchises and Master Trainers and ensure smooth training operations.
• Plan and coordinate training programs on time.
• Manage and maintain training-related software and teacher data accurately.
• Coordinate training arrangements and ensure quality of food and other training requirements.
• Act as the front-facing support for Course Instructors, Master Trainers and franchises, addressing their queries and concerns.
• Maintain patience and professionalism while interacting with franchise owners and other stakeholders.
• Support activities and responsibilities assigned by the other superior / Management.

Candidate Profile

• Strong coordination and stakeholder management skills.
• Good communication and interpersonal skills.
• Strong Excel, PowerPoint and data analysis skills.
• Ability to maintain accurate records and work with training software.
• Patience and a calm approach are essential, particularly while handling franchise owners.
• Willingness to travel occasionally and attend mandatory office events.

Education: Any graduation

Experience: 3 to 4 years of overall experience, with relevant experience in handling franchises and managing 20–25+ calls/interactions on a regular basis.