Change & Release Manager II

GreyOrange; Gurugram District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

A leading technology firm in Haryana seeks a Change Management Learning and Consultant. The role involves analyzing Requests for Change (RFCs), coordinating with stakeholders, and leading change management activities. Candidates should have good communication skills, a solid understanding of ITIL Framework, and intermediate Excel skills. This opportunity is ideal for those who thrive in dynamic environments and are eager to engage with stakeholders effectively.

Qualifications

• Sets personal professional goals and takes accountability for own development.
• Seeks feedback and changes behavior to improve performance.

Responsibilities

• Analyze, prioritize, classify, and schedule the Requests for Change (RFCs).
• Liaise with necessary parties to coordinate change building, testing, and implementation.
• Facilitate Change Management process audits.
• Create change management strategy and lead change management activities.

Skills

Good communication skills

Intermediate level Excel skills

Stakeholder Engagement

Education

ITIL Framework Awareness

Job description

Overview

Job Summary The opportunity is for a Change Management Learning and Consultant. The individual should be prepared to work in a dynamic and flexible environment and changing requirements with frequent client interactions.

Key Responsibilities

• Analyse, prioritize, classify, and schedule the Requests for Change (RFCs).
• Confirm the scope of the change, dependencies & impact to the prod environment.
• Liaise with all necessary parties to coordinate change building, testing, and implementation in accordance with schedules.
• Escalate the RFCs that are beyond the control of the CAB, to the IT executive committee.
• Review all implemented changes to make sure they have met their objectives.
• Review all outstanding RFCs awaiting consideration or awaiting action.
• Analyze Change Records to determine any trends or apparent problems that occur and seek rectification with relevant parties.
• Facilitate Change Management process audits.
• Experience in Stakeholder Engagement, Communication Planning, Change Measurement (Change Readiness/Surveys, Business Readiness).
• Apply structured global change management methodology and lead change management activities.
• Create change management strategy, change plan and responsible for delivering all change management interventions.
• Working with stakeholders to create awareness, engagement and realize the benefits of change.
• Integrate change management activities into overall project plan.
• Support execution of change activities for global region, across sites as necessary.
• Intermediate level Excel skills.

Requirements

• Sets personal professional goals and takes accountability for own development
• Seeks feedback and changes behavior to improve performance
• Good communication skills
• ITIL Framework Awareness; Good to Have: ITIL Certifications.