Opening For change management

Tekskills Inc.; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Tekskills Inc. Bengaluru is seeking a Change Management professional to operate across the ITIL lifecycle, handling standard, normal, and emergency changes, validating requests for completeness and adherence to process guidelines.

You will assess risks, coordinate with change requesters, technical teams and stakeholders, support CAB/ECAB, prepare change packs and minutes, track approvals, and ensure audit-ready documentation while driving improvements and reporting on change KPIs.

Qualifications

• Good understanding of ITIL Change Management concepts and lifecycle.
• Hands-on experience with ITSM tools (ServiceNow preferred).
• Basic understanding of IT infrastructure, applications, and release processes.

Responsibilities

• Change Management Operations for standard, normal, and emergency changes.
• Validate change requests for completeness, accuracy, and adherence to process guidelines.
• Ensure proper risk assessment, impact analysis, and back-out plans are documented.
• Coordinate with change requesters, technical teams, and stakeholders for required inputs.
• Governance Compliance: ensure changes comply with defined Change Management policies and controls.
• Support CAB (Change Advisory Board) and ECAB meetings by preparing change packs, agendas, and minutes.
• Track approvals and ensure audit-ready documentation is maintained.
• Act as a single point of coordination between application, infrastructure, security, and business teams.
• Communicate planned changes, maintenance windows, and potential impacts to stakeholders.
• Escalate high-risk or conflicting changes as per escalation matrix.
• Reporting & Continuous Improvement: maintain change records and ensure timely closure with PIRs.
• Track and report change KPIs such as success rate, emergency changes, failed changes, and SLA adherence.
• Identify process gaps and support continuous improvement initiatives.

Skills

ITIL Change Management

ServiceNow

ITSM tools

Release processes

Stakeholder management

Communication skills

Attention to detail

Process adherence

Tools

ServiceNow

Job description

Role Descriptions: Key ResponsibilitiesChange Management OperationsSupport the lifecycle management of Standard| Normal| and Emergency Changes.Validate change requests for completeness| accuracy| and adherence to process guidelines.

Ensure proper risk assessment| impact analysis| and back-out plans are documented.Coordinate with change requesters| technical teams| and stakeholders for required inputs.

Governance ComplianceEnsure changes comply with defined Change Management policies and controls.

Support CAB (Change Advisory Board) and ECAB meetings by preparing change packs| agendas| and minutes.

Track approvals and ensure audit-ready documentation is maintained.

Coordination Communication Act as a single point of coordination between application| infrastructure| security| and business teams.

Communicate planned changes| maintenance windows| and potential impacts to stakeholders.

Escalate high-risk or conflicting changes as per defined escalation matrix.

Reporting Continuous Improvement Maintain change records and ensure timely closure with proper post-implementation reviews (PIRs).

Track and report change KPIs such as success rate| emergency changes| failed changes| and SLA adherence.

Identify process gaps and support continuous improvement initiatives.

Required Skills CompetenciesTechnical Process SkillsGood understanding of ITIL Change Management concepts and lifecycle.Hands-on experience with ITSM tools (ServiceNow preferred).

Basic understanding of IT infrastructure| applications| and release processes.

Soft SkillsStrong coordination and stakeholder management skills.

Good written and verbal communication skills.

Attention to detail and ability to follow defined processes.