Opening For change management

Tekskills Inc.; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Tekskills Inc. is seeking a Change Management Operations role to support lifecycle management of standard, normal, and emergency changes. The role requires ensuring risk assessments, impact analyses, and back-out plans are documented, and coordinating inputs from requesters and technical teams.

The candidate will support CAB/ECAB meetings, prepare change packs and minutes, and maintain audit-ready records. Strong communication and process discipline are essential for success.

Qualifications

• Knowledge of ITIL Change Management concepts and lifecycle.
• Hands-on experience with ITSM tools (ServiceNow preferred).
• Basic understanding of IT infrastructure, applications, and release processes.
• Strong coordination and stakeholder management skills.
• Good written and verbal communication skills.
• Attention to detail and ability to follow defined processes.

Responsibilities

• Manage lifecycle of standard, normal, and emergency changes.
• Validate change requests for completeness, accuracy, and process adherence.
• Conduct risk assessment, impact analysis, and back-out planning.
• Coordinate with change requesters, technical teams, and stakeholders.
• Prepare change packs, agendas, and minutes for CAB/ECAB meetings.
• Track approvals and maintain audit-ready documentation.
• Serve as the coordination point between applications, infrastructure, security, and business teams.
• Communicate planned changes and maintenance windows to stakeholders.
• Escalate high-risk or conflicting changes as per escalation matrix.
• Track KPIs: success rate, emergency changes, failed changes, SLA adherence.
• Identify process gaps and support continuous improvement.

Skills

ITIL

Change Management

ITSM Tools

ServiceNow

Stakeholder Mgmt

Tools

ServiceNow

ITSM Tools

Job description

Role Descriptions: Key ResponsibilitiesChange Management OperationsSupport the lifecycle management of Standard| Normal| and Emergency Changes.Validate change requests for completeness| accuracy| and adherence to process guidelines.

Ensure proper risk assessment| impact analysis| and back-out plans are documented.Coordinate with change requesters| technical teams| and stakeholders for required inputs.

Governance ComplianceEnsure changes comply with defined Change Management policies and controls.

Support CAB (Change Advisory Board) and ECAB meetings by preparing change packs| agendas| and minutes.

Track approvals and ensure audit-ready documentation is maintained.

Coordination Communication Act as a single point of coordination between application| infrastructure| security| and business teams.

Communicate planned changes| maintenance windows| and potential impacts to stakeholders.

Escalate high-risk or conflicting changes as per defined escalation matrix.

Reporting Continuous Improvement Maintain change records and ensure timely closure with proper post-implementation reviews (PIRs).

Track and report change KPIs such as success rate| emergency changes| failed changes| and SLA adherence.

Identify process gaps and support continuous improvement initiatives.

Required Skills CompetenciesTechnical Process SkillsGood understanding of ITIL Change Management concepts and lifecycle.Hands-on experience with ITSM tools (ServiceNow preferred).

Basic understanding of IT infrastructure| applications| and release processes.

Soft SkillsStrong coordination and stakeholder management skills.

Good written and verbal communication skills.

Attention to detail and ability to follow defined processes.