Change Manager ( ITIL / ITSM)- Hyderabad F2F

TymblHub; Hyderabad; Hybrid; INR 1,800,000 - 2,000,000; Full time

Job summary

TymblHub is hiring a Change Manager to lead ITIL/ITSM change initiatives in Hyderabad. The role is hybrid (3 days WFO) with night shifts aligned to CDT US time and weekend work as required.

We seek 6+ years in Change Management, ITIL V3/ V4 certification, and strong communication with stakeholders. The job requires coordinating across teams and managing risks while driving adoption of new processes.

Qualifications

• Minimum of 6+ years of experience in Change Manager role.
• ITIL Basic/Intermediate Certificate (ITIL V3/ V4) must have.

Responsibilities

• Develop Change Management strategy and readiness assessments.
• Lead and coordinate change activities to ensure smooth execution of the plan.
• Implement communication plans to keep stakeholders informed and engaged.
• Build and manage change champions to drive adoption within teams.
• Provide leadership and coaching to employees during transitions.
• Monitor progress and evaluate adoption and long-term success.
• Identify and manage risks with risk mitigation plans.

Skills

Change Management

Communication

Leadership

Stakeholder management

Problem solving

ITSM

Education

ITIL V3/ V4 Certification

Tools

Power BI

ServiceNow

Office 365

MS Teams

SharePoint

Job description

# Change Manager ( ITIL / ITSM)- Hyderabad F2FCloudxtremeCPosted on October 2, 2026---Experience8 - 13 yrsSalary (CTC)₹18L - ₹20LJob LocationHyderabad, IndiaVacancy1DesignationChange ManagerJob TypeNot specified---## Job Description**Role & responsibilities**Primary skillset: Change Manager Level : CWR SA Level (5.5 + Relevant is mandatory) Notice Period : Immediate Joiner or less than 30 days (No – 60 or 90 days) Location : **Pan India** **Shift : Night Shift only** (6:30 PM to 10 Hours & 10:00 PM to 10 Hours) Work Model : Hybrid Model with 3 days WFO------------------------------ Prerequisites **Minimum of 6+ years of experience in Change Manager role**. ITIL Basic/Intermediate Certificate (ITIL V3/ V4)Willing to work primarily in US shifts (CDT) & WeekendsKey**Roles & Responsibilities**Change Management Strategy Conduct readiness assessments to understand the organizational and people-level impact of upcoming changes. Create a vision and strategy for transitioning the organization from its current state to a desired future state. Execution and Implementation Lead and coordinate change activities, ensuring smooth execution of the change plan. Implement communication plans to keep all stakeholders informed and engaged.Develop and deliver training programs to equip employees with the necessary skills for new processes. Build and manage a network of \"change champions\" to help drive adoption within their teams. Stakeholder & People ManagementManage and engage stakeholders at all levels to ensure buy-in and alignment.Provide leadership, coaching, and support to employees, leaders, and managers during the change. Monitoring and EvaluationMonitor the progress of change initiatives and make necessary adjustments.Evaluate the adoption and reinforcement of the changes to ensure long-term success. Risk and Problem ManagementIdentify and manage risks associated with the change. Develop risk mitigation plans for high-impact changes.**IT Skills & Qualifications**: Proven work experience with Problem, Change, Incident and Knowledge management role Experience in IT service management and ITIL processes. Strong problem-solving skills Ability to work with cross-functional teams and manage multiple tasks simultaneously .Knowledge of ITSM tools Good analytical and problem-solving skills to identify, investigate, and resolve issues effectively. Must possess strong communication and interpersonal skills to coordinate with various teams and stakeholders. Approachable and audible in conference calls. **Application & Tools**: Power BI (reading and creating reports to excel) ServiceNow Dashboard (adding filter, fields and custom search)Office 365 advance knowledge (PowerPoint, Word, Excel, Outlook)MS team (chats & team sites)SharePoint Sites (basic admin and edits, posting data and basic organization)OneNote (using for data documentation & logging/tracking)SharePoint list (using to track RAID items and tracking)AI (ChatGPT and Copilot know**how to use advanced functions**. Knowing other AI tools is a plus. Also able to identify when people use AI.)