CHANGE MANAGER L3

Wipro Technologies; Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Wipro Limited is seeking a Change Management Lead to govern end-to-end ITIL-based change processes across infrastructure, applications, and business services. You will chair CAB/ECAB meetings and ensure changes are assessed, approved, and implemented with minimal risk.

The ideal candidate brings 8–10 years of ITSM experience, ITIL certification, and proven ability to coordinate with multiple technical teams, customers, and vendors while delivering clear executive communications.

Qualifications

• 8–10 years of ITSM experience in Change and related processes.
• ITIL V3/2011 Foundation or Intermediate certification.
• Collaborates with multiple technical towers, customers and vendors.
• Excellent written and verbal communication skills.

Responsibilities

• Own the entire Change ticket lifecycle.
• Ensure compliance with ITIL Change Enablement/Change Management practices.
• Govern Standard, Normal, Emergency, and Expedited Changes.
• Review change quality, completeness, and risk assessments.
• Ensure proper categorization, prioritization, and scheduling of changes.
• Chair Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings.
• Facilitate discussions among technical teams, business stakeholders, and vendors.

Skills

ITSM experience

ITIL certification

Vendor coordination

Communication skills

Tools

ServiceNow

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

The Change Management Lead is responsible for governing the end-to-end Change Management process, ensuring that all infrastructure, application, and business changes are planned, assessed, approved, implemented, and reviewed with minimal risk to business services. The role drives adherence to ITIL Change Management practices, chairs CAB/CCB meetings, manages change risks, and continually improves change success rates.

RESPONSIBILITIES

• Own the entire Change ticket lifecycle.
• Ensure compliance with ITIL Change Enablement/Change Management practices.
• Govern Standard, Normal, Emergency, and Expedited Changes.
• Review change quality, completeness, and risk assessments.
• Ensure proper categorization, prioritization, and scheduling of changes.
• Chair Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings.
• Facilitate discussions among technical teams, business stakeholders, and vendors.

KEY SKILLS AND COMPETENCIES

• 8-10 years of ITSM experience in Change and other processes
• ITIL V3 / 2011 Foundation or Intermediate certification
• Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors
• Effective Communication skills

Required Skills

Functional Skills

• ITIL Change Management / Change Enablement expertise.
• Strong understanding of Incident, Problem, Release, and Configuration Management processes.
• Experience with ServiceNow Change Management module.
• Risk management and impact assessment skills.
• Governance and compliance management.

Leadership Skills

• Stakeholder management.
• Executive communication.
• Conflict resolution and negotiation.
• Vendor management.
• Decision-making under pressure.

Communication Skills

• Excellent written and verbal communication.
• Executive reporting and presentation skills.
• CAB meeting facilitation.
• Customer and stakeholder management.

Mandatory Skills: ITIL Change Mgmt.Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.