Technical Specialist-Cloud & Infra Engg

Birlasoft; Uttar Pradesh; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Birlasoft in Noida is seeking a Technical Specialist-Cloud & Infra Engg with 8+ years total experience and 5+ years relevant ITSM exposure. This role emphasizes incident and change management, ITIL practices, and effective stakeholder engagement.

You will drive change initiatives, coordinate with project teams, implement risk mitigation, and ensure user readiness while maintaining rigorous communications with sponsors and leadership.

Qualifications

• 8+ years total IT experience with 5+ years in cloud/infrastructure change management.
• ITIL certified with hands-on change management process implementation.
• Strong stakeholder communication and cross-team coaching skills.

Responsibilities

• Lead change management activities and implement change strategies for projects.
• Apply ITIL processes to analyze impact, readiness and risk.
• Coordinate with project teams, sponsors and stakeholders.
• Develop communications, training plans and sponsorship roadmaps.
• Monitor user readiness and measure success metrics for changes.
• Manage change portfolios and track issues across programs.

Skills

Incident management

P1 bridge management

Change management

ITIL

Communication

Job description

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Location: INDIA - NOIDA- BIRLASOFT OFFICE

Title: Technical Specialist-Cloud & Infra Engg

Description:

Area(s) of responsibility

• JD:- L2 ITSM
• Primary Skill –
• Incident management and
• P1 Bridge management.
• Change Manager
• Total experience:-8+Years
• Relevant Experience:-5+Years
• -ITIL certified
• -Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• -Support the design, development, delivery and management of communications.
• -Conduct impact analyses, assess change readiness and identify key stakeholders.
• -Provide input, document requirements and support the design and delivery of training programs.
• -Complete change management assessments
• -Identify, analyze and prepare risk mitigation tactics
• -Identify and manage anticipated resistance
• -Consult and coach project teams
• -Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
• -Support and engage senior leaders
• -Coach managers and supervisors
• -Support organizational design and definition of roles and responsibilities
• -Coordinate efforts with other specialists
• -Integrate change management activities into project plan
• -Evaluate and ensure user readiness
• -Manage stakeholders
• -Track and report issues
• -Define and measure success metrics and monitor change progress
• -Support change management at the organizational level
• -Manage the change portfolio
• -Excellent Communication