Service Manager-Change Manager

Computacenter AG & Co. oHG; Bengaluru; On-site; INR 2,600,000 - 4,000,000; Full time

Job summary

Computacenter is seeking an experienced Change Manager to oversee IT change management lifecycle and CAB governance in Bengaluru. You will collaborate with cross-functional teams to ensure changes are recorded, evaluated, and implemented with minimal disruption.

The role requires ITIL-aligned practices, strong risk assessment, and clear stakeholder communication. Join a dynamic IT Consulting unit and contribute to continuous process improvements while maintaining compliance with organizational

Qualifications

• Total Experience should be between 10-14 yrs.
• Proven experience in IT change management or a similar role.
• Strong understanding of ITIL and service management frameworks.
• Excellent problem-solving and analytical abilities.
• Exceptional written and verbal communication for stakeholder engagement.
• Ability to lead cross-functional teams and drive consensus.
• Attention to detail and ability to manage multiple changes simultaneously.

Responsibilities

• Oversee the lifecycle of change requests from initiation to closure.
• Chair and lead CAB meetings to evaluate, approve, and prioritise changes.
• Review and assess change requests for risks and impacts on IT infrastructure and operations.
• Develop and enforce change management policies and procedures (ITIL).
• Coordinate and communicate change plans and updates to stakeholders.
• Track and report change success rates, disruptions, and post-implementation reviews.
• Identify and implement improvements to the change management process.

Skills

ITIL knowledge

Change management

Stakeholder engagement

CAB leadership

Risk assessment

Cross-functional leadership

Communication skills

Job description

Select how often (in days) to receive an alert:

Service Manager-Change Manager

Location: IND - Bangalore 24/7 | Job-ID: 220795 | Contract type: Standard | Business Unit: IT Consulting

Life on team

Computacenter looking for Change manager who is responsible for overseeing and coordinating all changes to the organization’s IT systems and infrastructure. This role ensures that changes are implemented efficiently, with minimal disruption to business operations, and in alignment with organizational goals and compliance standards.

What you’ll do

• Oversee the lifecycle of change requests from initiation to closure, ensuring all changes are recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner.
• Chair and lead CAB meetings to evaluate, approve, and prioritize changes, ensuring alignment with business objectives.
• Review and assess change requests for potential risks and impacts on IT infrastructure and business operations.
• Develop, maintain, and enforce change management policies, procedures, and guidelines in accordance with industry frameworks (e.g., ITIL).
• Coordinate and communicate change plans, schedules, and updates to relevant stakeholders, ensuring transparency and engagement throughout the process.
• Track and report on change success rates, disruptions, unauthorized changes, and post-implementation reviews to identify areas for improvement.
• Identify and implement improvements to the change management process, leveraging feedback and lessons learned.

What you’ll need

• Total Experience should be between 10-14 yrs
• Proven experience in IT change management, IT service management, or a similar role, ideally within a medium to large organization.
• Strong understanding of IT infrastructure, systems, and service management frameworks (e.g., ITIL).
• Excellent problem-solving and analytical abilities to assess risks, impacts, and benefits of proposed changes.
• Exceptional written and verbal communication skills for effective stakeholder engagement and reporting.
• Ability to lead cross-functional teams, facilitate meetings, and drive consensus among diverse stakeholders.
• Strong attention to detail, with the ability to manage multiple change requests and priorities simultaneously.
• Comfortable working in a fast-paced, dynamic environment and adapting to evolving business and technological needs.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter