Technical Lead-Cloud & Infra Engg

Birlasoft; India; On-site; INR 2,800,000 - 4,200,000; Full time

Job summary

Birlasoft in Noida, India is seeking a Technical Lead-Cloud & Infra Engg with 8+ years total experience. Primary skills include incident management, P1 bridge management, and change management. ITIL certification required.

You will drive change initiatives, oversee communications, risk mitigation, stakeholder engagement, training design and adoption across projects. Role emphasizes coordinating with senior leaders, managing the change portfolio, and integrating change activities into project

Qualifications

• Total experience 8+ years
• Relevant experience 5+ years
• ITIL certified
• Apply a change management process to support adoption of changes

Responsibilities

• Design and deliver change management strategies and communications
• Conduct impact analyses and assess change readiness
• Identify stakeholders and prepare risk mitigation tactics
• Provide input for training programs and measure success metrics
• Coach project teams and engage senior leaders
• Coordinate with other specialists and integrate change activities into project plans
• Manage the change portfolio and track issues

Skills

Incident management

P1 Bridge management

Change management

Excellent Communication

Education

ITIL Certified

Job description

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Location: INDIA - NOIDA- BIRLASOFT OFFICE

Title: Technical Lead-Cloud & Infra Engg

Description:

Area(s) of responsibility

.

JD:- L2 ITSM

Primary Skill –

Incident management and

P1 Bridge management.

Change Manager

Total experience:-8+Years

Relevant Experience:-5+Years

-ITIL certified

-Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.

-Support the design, development, delivery and management of communications.

-Conduct impact analyses, assess change readiness and identify key stakeholders.

-Provide input, document requirements and support the design and delivery of training programs.

-Complete change management assessments

-Identify, analyze and prepare risk mitigation tactics

-Identify and manage anticipated resistance

-Consult and coach project teams

-Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan

-Support and engage senior leaders

-Coach managers and supervisors

-Support organizational design and definition of roles and responsibilities

-Coordinate efforts with other specialists

-Integrate change management activities into project plan

-Evaluate and ensure user readiness

-Manage stakeholders

-Track and report issues

-Define and measure success metrics and monitor change progress

-Support change management at the organizational level

-Manage the change portfolio

-Excellent Communication