ITSM - Change Management Analyst

Epam Systems; Hyderabad, Chennai District, Bengaluru; Hybrid; INR 1,200,000 - 2,100,000; Full time

Job summary

Epam Systems is seeking an IT Service Manager (ITSM) for a hybrid role located across multiple Indian cities, including Hyderabad. The candidate will drive Change Management programs, oversee Change Requests, and ensure CAB prerequisites are met while maintaining Change Management systems and metrics.

Ideal candidates possess 5+ years in technology Change Management, hands-on ServiceNow experience, and ITIL/ITSM certifications, with familiarity across AGILE practices and related IT operations.

Qualifications

• 5+ years of experience in a technology Change Management program.
• Experience with ServiceNow ticketing tool.
• Knowledge of ITIL/ITSM and related change management practices.

Responsibilities

• Lead technology Change Management initiatives ensuring procedures and controls are followed.
• Review Change Requests for authorization as prerequisite for CAB meetings.
• Monitor and maintain Change Management systems and applications.

Skills

Change management

ServiceNow

ITIL/ITSM

AGILE

JIRA

Metrics reporting

Education

ITIL/ITSM certifications

IT Change Management certifications

Tools

ServiceNow

JIRA

Job description

Job Location : Bangalore,Hyderabad,Chennai,Coimbatore,Pune,Gurgaon,Jaipur

Exp Range : 5 yrs to 12 yrs

Role: IT Service Manager (ITSM)

Work mode: Hybrid

JD:

• 5+years' experience in a Technology Change Management program focused on ensuring relevant Change Management procedures, controls, and best practices are followed (including reviewing Change Requests for authorization as prerequisite work for CAB meetings)
• Experience using and administering ticketing tools such as Service Now.
• Review and analyze Change metrics and report metrics to leadership, if needed

• Monitor and maintain the functionality of Change Management systems and applications

Good to have:

• ITIL, ITSM, and/or IT Change Management certifications
• Experience with other ITIL practices - (Problem Management, Event, Incident Management, Configuration Management)
• Experience with ServiceNow and JIRA
• Understanding and experience with AGILE best practices
• Experience in the financial services industry
• Experience in IT Service Management or IT Operations