Centre Operations Head (Manufacturing)

Arthan; Navi Mumbai; On-site; INR 2,600,000 - 4,200,000; Full time

Job summary

Arthan seeks a Centre Operations Head (Manufacturing) to standardise operations across 15-20 training centres in India, building systems, processes and governance frameworks that ensure uniform quality across geographies. You will design SOPs, dashboards and playbooks, track centre KPIs, and travel periodically to auditorily ensure delivery quality and compliance with government programme standards.

You will oversee a 36-member trainer team and drive a Train-the-Trainer program for ongoing

Qualifications

• 7-12 years of experience in vocational education, technical skilling, or multi-location training operations.
• Experience managing multiple training centres, campuses, or skill delivery locations.
• Strong systems thinking to design scalable operating models and governance structures.
• Technical bent with manufacturing/engineering background; deep domain not required.
• Willingness to travel periodically across centre clusters.
• Prior experience in similar technical training foundations preferred.

Responsibilities

• Design and implement SOPs, dashboards, and governance frameworks to standardise operations across 15-20 training centres.
• Track and interpret centre-level KPIs: attendance, trainer performance, batch completion, certification, placement outcomes.
• Conduct periodic visits across centre clusters to audit delivery quality and enforce standards.
• Direct a team of 36 internal trainers on delivery standards, content packaging, and classroom conduct.
• Implement a Train-the-Trainer framework for continuous trainer development and performance management.
• Build operational playbooks enabling rapid onboarding of new centres as network scales.
• Oversee curriculum application and periodic review; provide requirements to the LMS team.
• Manage centre-level budgets, reporting, and compliance with government programme standards.

Skills

SOP design

Dashboards

Governance frameworks

KPI tracking

Multi-centre management

Travel readiness

Job description

About the job Centre Operations Head (Manufacturing)

About the Role

Our client is a fast-growing organisation in the vocational and technical education space, operating government-partnered Centres of Excellence (CoEs) in advanced manufacturing and technical skilling. With a network scaling from 4 to 15-20 centres over the next 12 months, they need a Centre Operations Head to build the systems, processes, and governance frameworks that ensure every centre runs to the same standard - regardless of geography.

What You Will Do

• Design and implement SOPs, dashboards, and governance frameworks to standardise operations across 15-20 training centres.
• Track and interpret centre-level KPIs - attendance, trainer performance, batch completion, certification, and placement outcomes.
• Conduct periodic visits across centre clusters to audit delivery quality and enforce operational standards.
• Direct a team of 36 internal technical trainers on delivery standards, content packaging, and classroom conduct.
• Implement a Train-the-Trainer (TTT) framework for continuous trainer development and performance management.
• Build operational playbooks that enable rapid, standardised onboarding of new centres as the network scales.
• Oversee curriculum application and periodic review; provide user requirements to the central LMS team.
• Manage centre-level budgets, reporting, and compliance with government programme standards.

What We Are Looking For

• 7-12 years of experience in vocational education, technical skilling, or multi-location training operations.
• Demonstrated experience managing multiple training centres, campuses, or skill delivery locations simultaneously.
• Strong systems thinking - able to design scalable operating models, governance structures, and SOP-driven processes.
• Technical bent of mind with working knowledge of manufacturing or engineering; deep domain expertise in any specific trade is not required.
• Comfortable with periodic travel across centre clusters.
• Prior experience in similar technical training foundations preferred.