Centre Manager - Hair & Skin Clinic

Revive Surgeries; Chennai; On-site; INR 446,000 - 614,000; Full time

Job summary

Revive Hair & Skin Clinic in Chennai seeks an experienced Centre Manager to oversee day-to-day operations, patient experience and team performance. You will coordinate clinicians, reception, and counselling staff while driving revenue growth and maintaining high standards of patient care.

The ideal candidate brings 2–5 years in healthcare operations, with experience in cosmetic clinics, strong leadership, and proficiency in billing, CRM, and MIS reporting.

Qualifications

• 2-5 years of experience in clinic operations or healthcare management.
• Experience in hair transplant, dermatology, aesthetic or wellness clinics preferred.
• Knowledge of billing, CRM, MIS reporting.
• Strong communication skills in Tamil and English.
• Proven ability in patient conversions and achieving revenue targets.

Responsibilities

• Manage daily clinic operations, appointments, patient flow and treatment coordination.
• Supervise front-office activities, billing, payments and administration.
• Ensure compliance with clinic SOPs, hygiene standards and policies.
• Drive treatment package sales and achieve monthly revenue targets.
• Monitor lead follow-ups, conversions and team performance.
• Coordinate recruitment, onboarding and staff administration.
• Prepare MIS reports on revenue, conversions and operations.
• Maintain patient confidentiality and service standards.

Skills

Clinic Operations

Centre Management

Healthcare Administration

Patient Counselling

Sales Conversion

Revenue Management

Team Leadership

CRM

Education

Any Graduate

B.Com/BBA/MBA

Tools

MS Excel

Job description

Centre Manager - Hair & Skin Clinic
Company: Revive Hair & Skin Clinic
Department: Clinic Operations & Business Management
Location: Alwarpet / Teynampet, Chennai
Employment Type: Full-Time, Permanent
Experience: 2-5 Years
Salary: Rs. 40,000 - Rs. 55,000 per month (proposed)

JOB SUMMARY

Revive Hair & Skin Clinic is seeking an experienced, proactive and results-oriented Centre Manager to oversee the complete day-to-day operations, patient experience, team performance, sales conversions and business growth of our clinic in Chennai.

The Centre Manager will be responsible for ensuring smooth coordination between doctors, clinical staff, patient counsellors, receptionists and management while maintaining high standards of patient care, operational efficiency and professional service.

The ideal candidate should possess strong leadership, healthcare operations, patient counselling, sales conversion, financial monitoring and administrative management skills, with a proven ability to achieve business targets and maintain excellent patient satisfaction.

KEY RESPONSIBILITIES

Clinic Operations & Administration

Manage daily clinic operations, appointments, patient flow and treatment coordination.
Supervise front-office activities, billing, payments and administration.
Ensure compliance with clinic SOPs, hygiene standards and operational policies.

Sales & Revenue Management

Manage patient enquiries, consultations, conversions and retention.
Drive treatment package sales and achieve monthly revenue targets.
Monitor lead follow-ups, conversion rates and team performance.
Coordinate with marketing teams to improve lead quality and business growth.

Patient Relationship Management

Ensure excellent patient experience, satisfaction and timely follow-ups.
Handle patient concerns, complaints and service escalations.
Support treatment counselling, package explanations and patient retention.

Team Leadership & HR

Supervise receptionists, counsellors and clinic support staff.
Manage attendance, duty schedules, performance and training.
Coordinate recruitment, onboarding and employee administration.

Accounts, Inventory & Reporting

Monitor billing, collections, expenses and outstanding payments.
Oversee inventory, procurement and vendor coordination.
Prepare MIS reports covering revenue, conversions and operations.
Maintain accurate CRM records and operational documentation.

Quality & Compliance

Maintain patient confidentiality and professional service standards.
Ensure clinic hygiene, patient safety and company policy compliance.
Coordinate with doctors and clinical staff for smooth treatment delivery.

QUALIFICATIONS & EXPERIENCE

Any Graduate; B.Com, BBA or MBA preferred.

2-5 years of experience in clinic operations, centre management or healthcare sales.

Experience in hair transplant, dermatology, aesthetic or wellness clinics preferred.

Proven experience in patient conversions, revenue targets and team supervision.

Knowledge of billing, CRM, MIS reporting and MS Excel.

Strong communication skills in Tamil and English.

KEY SKILLS

Clinic Operations, Centre Management, Healthcare Administration, Patient Counselling, Sales Conversion, Revenue Management, Team Leadership, CRM, MIS Reporting, Billing, Inventory Management, Business Development.

PREFERRED CANDIDATE PROFILE

A confident, organised and target-oriented professional capable of independently managing clinic operations, leading teams, improving patient conversions and driving business growth while maintaining excellent patient care.

WORK LOCATION

Revive Hair & Skin Clinic
Eldams Road, Teynampet, Chennai - 600018
Email: [e-mail]
Contact: [phone]
Website: https://revivesurgeries.in/