Patient Care Manager - Clinic Head (Sales)

Pravaayu Healthcare; Thane; On-site; INR 450,000 - 650,000; Full time

Job summary

Pravaayu Healthcare in Thane is seeking an operations-focused professional to enhance patient experience and drive clinic performance. You will engage with customers, help generate revenue, and coordinate doctors, therapists, receptionists, and care executives to ensure smooth daily operations.

You will work with the marketing team to create campaigns, organize wellness events, and promote Ayurvedic products.

Qualifications

• Go-getter attitude, likes to be a part of 0-1 journey
• Problem solver, likes setting up processes
• Experience in operations, business development or a related role, preferably in the healthcare or wellness industry.
• Excellent communication and interpersonal skills.
• Has done graduation, with active participation in extracurricular activities

Responsibilities

• Interact with customers to ensure high service quality for patients and clients.
• Generate revenue by closing leads and managing collections from clients.
• Monitor performance across doctors, therapists, receptionists and patient care execs.
• Collaborate with marketing to create campaigns and organize events and wellness fairs.
• Drive clinic excellence, ensure SOP compliance, and improve patient experience.

Skills

Go-getter attitude

Process setup

Operations experience

Business development

Communication skills

Education

Graduation with extracurricular activities

Job description

Key Responsibilities

• Effectively interact with customers and ensure high service quality to all Patients & Clients.
• 1. Revenue Collection: Generating the lead & Closing the Lead & generating the revenue from the Clients. Perform openings and or closing procedures as necessary.
  • Lead the therapists and aestheticians
  • Entrepreneurial Spirit: We encourage our employees to take ownership and think like entrepreneurs. We will empower you to drive initiatives and make meaningful contributions
• 2. Monitoring the performance: & the whole team is functioning Smoothly starting from managing doctors , therapists,receptionists, and patient care executives .
• 3. Marketing and Promotion:
  • a. Work closely with the marketing team to create marketing materials and campaigns that promote Ayurvedic products and services.
  • b. Assist in organizing and participating in marketing events, workshops, and wellness fairs
• 4. Drive Clinic excellence and patients' experience
  • a. Ensure all SOPs, guidelines are followed
  • b. Drive customer experience and track treatment outcomes

Qualifications

• a. Go-getter attitude, likes to be a part of 0-1 journey
• b. Problem solver, likes setting up processes
• c. Experience in operations, business development or a related role, preferably in the healthcare or wellness industry.
• d. Excellent communication and interpersonal skills.
• e. Has done graduation, with active participation in extracurricular activities