Sales Team Manager - Patient Conversion & Revenue Growth

Vardan Nursing Home Pvt Ltd; Mumbai Suburban; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Allure Medspa & Vardaan Nursing Home Pvt. Ltd. seeks a Sales Team Manager to lead a team of 6-8 Executives/Patient Coordinators, driving the patient sales funnel from lead to treatment. The role focuses on conversion improvement and revenue growth from new and existing patients.

The candidate will manage performance, implement SOPs, and collaborate with marketing and clinical teams to enhance patient engagement and ethical sales practices.

Qualifications

• 4–6 years of overall sales experience.
• Minimum 1–2 years of team management experience.
• Experience leading 5–10 sales/customer executives.
• Strong skills in funnel management, conversions, and revenue targets.
• Hands-on CRM experience; Zoho CRM preferred.
• Excellent leadership and coaching abilities.

Responsibilities

• Lead management & conversion oversight of incoming leads.
• Manage, supervise and motivate a team of 6–8 executives.
• Set targets and monitor daily performance.
• Develop sales scripts and templates; support follow-ups.
• Monitor CRM usage and performance dashboards.
• Coordinate with marketing and clinical teams for patient engagement.

Skills

Leadership

Sales funnel

CRM knowledge

Team management

Tools

Zoho CRM

Job description

We are looking for an experienced and result-oriented Sales Team Manager to lead our team of 6-8 Sales Executives / Patient Coordinators at Allure Medspa & Vardaan Nursing Home Pvt. Ltd.

The candidate will be responsible for managing the complete patient sales funnel, improving lead-to-consultation and consultation-to-treatment conversion rates, developing team capabilities and driving revenue growth from new and existing patients.

This is a team management and business performance role, not an individual telecalling or lead generation position.

Key Responsibilities

1. Lead Management & Conversion

• Monitor incoming leads from digital marketing and other sources.
• Ensure timely lead allocation, response and systematic follow-ups.
• Monitor consultation bookings and treatment conversion.
• Identify lead leakage, conversion gaps and missed opportunities.
• Coordinate with marketing for lead quality and campaign performance.

2. Sales Team Management

• Manage, supervise and motivate a team of 68 sales executives.
• Set individual and team targets and monitor daily performance.
• Conduct regular team meetings, performance reviews and training.
• Improve team communication, patient handling and objection management.
• Develop sales scripts, WhatsApp templates and follow-up strategies.

3. CRM & Performance Monitoring

• Ensure effective utilisation of Zoho CRM.
• Monitor lead status, follow-up schedules and team activity dashboards.
• Track conversion ratios, consultation bookings and revenue.
• Prepare daily, weekly and monthly performance reports.
• Ensure CRM accuracy and sales process discipline.

4. Existing Patient Database & Revenue Growth

• Drive patient reactivation and repeat bookings.
• Develop referral and patient engagement initiatives.
• Identify ethical cross-selling and upselling opportunities.
• Improve revenue generation from existing and past patients.
• Coordinate with marketing and clinical teams for patient engagement campaigns.

5. Process Improvement & Coordination

• Establish structured sales processes and SOPs.
• Coordinate with doctors, reception, marketing and operations teams.
• Improve the overall patient enquiry-to-treatment journey.
• Identify operational challenges and implement corrective measures.

Candidate Profile

• 4-6 years of overall sales experience.
• Minimum 1-2 years of team management experience.
• Experience managing a team of 5-10 sales/customer relationship executives.
• Strong understanding of sales funnel management, lead conversion and revenue targets.
• Hands-on experience with CRM software; Zoho CRM preferred.
• Excellent leadership, communication, negotiation and coaching skills.
• Strong analytical and reporting capabilities.
• Experience in hospitals, healthcare, cosmetic surgery, aesthetic clinics, wellness or premium services preferred.

Important Role Clarification

This position requires a strong sales leader who can manage people, processes, targets and revenue performance. The candidate should have prior experience in leading a sales team and improving conversion ratios, rather than only handling individual customer calls or enquiries.

All patient interactions must follow ethical communication practices, patient confidentiality and clinical recommendations.