Sales Executive - Bengali Market

BERKOWITS HAIR & SKIN CLINIC; Delhi; On-site; INR 300,000 - 540,000; Full time

Job summary

BERKOWITS HAIR & SKIN CLINIC in Delhi is seeking a proactive Sales Executive to own the relationship with clients, nurture prospective leads, and ensure a steady flow of appointments and walk-ins for our doctors.

You will manage the full client journey from first enquiry to clinic visit, deliver exceptional service, and support basic clinic operations like stock and hygiene. Strong communication in Hindi and English and CRM fluency are essential.

Qualifications

• Experience in inside sales, telecalling, CRM or healthcare sales.
• Excellent communication in Hindi and English.
• Strong relationship-building and customer service skills.
• Highly organised with follow-up discipline and attention to detail.

Responsibilities

• Build and nurture relationships with new and existing clients.
• Manage enquiries via calls, website, social media, walk-ins, referrals, WhatsApp, and campaigns.
• Convert enquiries into clinic appointments and maximise lead-to-visit conversions.
• Coordinate tele-consultations with doctors or the Branch Manager.
• Follow up with missed appointments and existing clients to generate repeat visits.
• Collaborate with doctors and Branch Manager to achieve revenue targets.
• Generate daily and weekly reports on lead management and conversions.

Skills

Communication skills

Relationship building

Sales experience

CRM proficiency

Multi-tasking

Attention to detail

Follow-up discipline

Tools

CRM software

Job description

About the Role

We are looking for a proactive and customer-focused Sales Executive to become the relationship owner for our clinic. Your primary responsibility will be to nurture prospective and existing clients, build long-term relationships, and ensure a consistent flow of appointments and walk-ins for our doctors and consultants.

You will manage the complete client journey from the first enquiry to the clinic visit while delivering an exceptional customer experience. As a secondary responsibility, you will support basic clinic operations by helping maintain stock and operational hygiene.

Key Responsibilities

• Build and nurture relationships with new and existing clients through regular follow‑ups and personalized communication.
• Manage all enquiries received through calls, website, social media, walk‑ins, referrals, WhatsApp, and marketing campaigns.
• Convert enquiries into clinic appointments and maximise lead‑to‑visit conversions.
• Ensure every lead receives timely attention and that no enquiry remains unattended.
• Coordinate tele‑consultations with doctors or the Branch Manager whenever required.
• Follow up with missed appointments, inactive clients, and existing clients to generate repeat visits and consultations.
• Identify opportunities for package renewals, cross‑selling, and upselling based on client needs.
• Maintain accurate client records, follow‑up remarks, and lead status in the CRM (SalesMax, Zenoti, or similar software).
• Confirm appointments, minimise no‑shows through reminder calls, and provide professional guidance on treatments, services, pricing, and offers.
• Collaborate closely with doctors, consultants, and the Branch Manager to achieve clinic revenue and consultation targets.
• Generate daily and weekly reports on lead management, appointments, and conversions.
• Support clinic operations by maintaining stock records, monitoring inventory, ensuring operational hygiene, and keeping the clinic customer‑ready.

Skills & Qualifications

• Excellent communication skills in Regional Language, Hindi and English.
• Strong relationship‑building, persuasion, and customer service skills.
• Experience in inside sales, telecalling, CRM, customer relationship management, or healthcare sales is preferred.
• Comfortable using CRM software.
• Highly organised with strong follow‑up discipline and attention to detail.
• Positive, target‑oriented, and passionate about helping customers.
• Ability to multitask in a fast‑paced clinic environment.

What Success Looks Like

• High appointment booking and walk‑in conversion rates.
• Strong client relationships leading to repeat visits and referrals.
• Consistent achievement of sales and consultation targets.
• Excellent CRM discipline and follow‑up compliance.
• Well‑maintained clinic stock and operational readiness.