Centre Head ; Experience-10+ years ; Location- Coimbatore/Hyderabad

KITES Senior Care; Coimbatore District; On-site; INR 1,500,000 - 3,200,000; Full time

Job summary

KITES Senior Care in Coimbatore, Tamil Nadu, invites applications for a Centre Head who will lead our elder care centre, overseeing clinical and non-clinical operations, financial performance, and resident well-being. This role requires a hands-on leader with strong business acumen, operational excellence, and a deep commitment to high-quality elder care.

You will drive service excellence, ensure compliance, manage cross-functional teams, and build partnerships with hospitals, relatives, and

Responsibilities

• Own and manage the centre’s Profit & Loss, ensuring revenue realization, cost efficiency, and budget adherence.
• Monitor key operational KPIs, service delivery metrics, and resource utilization.
• Ensure smooth running of daily operations across all departments (clinical and non-clinical).
• Ensure the highest standards of patient care and clinical excellence in alignment with protocols.
• Collaborate with clinical teams to oversee care plans, emergency response, infection control, and audits.
• Build a culture of compassion, respect, and dignity for all residents.
• Lead, mentor, and manage cross-functional teams to build ownership, engagement, and high performance.
• Foster a positive work environment that prioritizes staff morale, learning, and service orientation.
• Ensure manpower planning, hiring, training, and retention in alignment with staffing norms.
• Act as the primary point of contact for residents and their families; address concerns with empathy and professionalism.
• Drive satisfaction, engagement, and personalized service experience for all residents.
• Conduct periodic town halls, reviews, and check-ins with residents and caregivers.
• Ensure adherence to internal SOPs, clinical protocols, and statutory requirements.
• Conduct internal audits, safety drills, and review meetings to mitigate risk.
• Maintain accurate records and ensure regulatory documentation is up to date.
• Oversee the upkeep, safety, and functionality of the physical infrastructure and facilities.
• Manage service provider relationships for housekeeping, security, food, laundry, and medical supplies.
• Build local partnerships with hospitals, senior care specialists, vendors, and community leaders.
• Represent the centre in community forums, awareness programs, and public relations initiatives.

Job description

Position Summary

The Centre Head is the overall in-charge of a senior care medical centre and is responsible for its end-to-end operations, financial performance, resident and patient well-being, and employee engagement. This role demands a hands-on leader with strong business acumen, operational excellence, and a deep commitment to high-quality elder care. The Centre Head serves as the face of the centre and ensures that the medical and non-medical functions are integrated and aligned to deliver exceptional service, safety, and comfort to all residents. The role involves P&L ownership, clinical oversight, and cross-functional leadership to drive service excellence, compliance, and growth.

Core Responsibilities

Centre Operations & P&L Management

• Own and manage the centre’s Profit & Loss, ensuring revenue realization, cost efficiency, and budget adherence.
• Monitor key operational KPIs, service delivery metrics, and resource utilization.
• Ensure smooth running of daily operations across all departments (clinical and non-clinical).

Medical & Resident Care Oversight

• Ensure the highest standards of patient care and clinical excellence in alignment with protocols.
• Collaborate with clinical teams to oversee care plans, emergency response, infection control, and audits.
• Build a culture of compassion, respect, and dignity for all residents.

People Leadership

• Lead, mentor, and manage cross-functional teams to build ownership, engagement, and high performance.
• Foster a positive work environment that prioritizes staff morale, learning, and service orientation.
• Ensure manpower planning, hiring, training, and retention in alignment with staffing norms.

Resident & Family Experience

• Act as the primary point of contact for residents and their families; address concerns with empathy and professionalism.
• Drive satisfaction, engagement, and personalized service experience for all residents.
• Conduct periodic town halls, reviews, and check-ins with residents and caregivers.

Compliance, Quality & Risk Management

• Ensure adherence to internal SOPs, clinical protocols, and statutory requirements.
• Conduct internal audits, safety drills, and review meetings to mitigate risk.
• Maintain accurate records and ensure regulatory documentation is up to date.

Facility & Vendor Management

• Oversee the upkeep, safety, and functionality of the physical infrastructure and facilities.
• Manage service provider relationships for housekeeping, security, food, laundry, and medical supplies.

Community & Stakeholder Engagement

• Build local partnerships with hospitals, senior care specialists, vendors, and community leaders.
• Represent the centre in community forums, awareness programs, and public relations initiatives.