Centre Manager

BigOHealth Pvt. Ltd; New Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

BigOHealth Pvt. Ltd in Delhi is seeking a Centre Operations Leader to oversee the oncology centre's day-to-day operations, ensuring smooth patient flow from registration to discharge and coordinating with clinicians and support teams.

The role requires 5+ years in healthcare operations, with prior hospital/oncology centre management preferred. You will ensure compliance, manage billing and inventory, and drive improvements in patient experience and efficiency.

Qualifications

• Graduate/MBA in healthcare or hospital administration (preferred).
• Minimum 5 years of experience in healthcare operations.
• Experience managing a hospital, oncology centre, chemotherapy day-care, clinic, or diagnostic centre preferred.

Responsibilities

• Take overall responsibility for the day-to-day operations of the centre.
• Coordinate with oncologists, doctors, nursing, pharmacy, front desk, and support teams.
• Ensure smooth patient flow from registration to consultation, chemotherapy, and discharge.
• Manage centre staff, attendance, schedules, shifts, and day-to-day responsibilities.
• Ensure the centre is adequately staffed and operational at all times.
• Monitor patient experience and resolve operational concerns promptly.
• Ensure compliance with clinical, safety, infection-control, and operational protocols.
• Coordinate inventory, medicines, consumables, equipment, and other centre requirements.
• Monitor stock levels and coordinate timely procurement and replenishment.
• Oversee billing, collections, and daily financial processes. Maintain operational reports, MIS, and daily centre performance metrics.
• Coordinate with vendors, laboratories, hospitals, and external service providers.
• Support audits, regulatory requirements, documentation, and quality initiatives.
• Identify operational gaps and implement improvements to improve efficiency and patient experience.
• Act as the primary point of contact for centre-level operational issues.

Skills

People management

Operations management

Healthcare domain knowledge

Communication

Problem solving

Education

MBA / PG in Healthcare or Hospital Administration

Graduate

Job description

Own day-to-day centre operations, staffing, and patient flow end to end.

Responsibilities

• Take overall responsibility for the day-to-day operations of the centre.
• Coordinate with oncologists, doctors, nursing, pharmacy, front desk, and support teams.
• Ensure smooth patient flow from registration to consultation, chemotherapy, and discharge.
• Manage centre staff, attendance, schedules, shifts, and day-to-day responsibilities.
• Ensure the centre is adequately staffed and operational at all times.
• Monitor patient experience and resolve operational concerns promptly.
• Ensure compliance with clinical, safety, infection-control, and operational protocols.
• Coordinate inventory, medicines, consumables, equipment, and other centre requirements.
• Monitor stock levels and coordinate timely procurement and replenishment.
• Oversee billing, collections, and daily financial processes.Maintain operational reports, MIS, and daily centre performance metrics.
• Coordinate with vendors, laboratories, hospitals, and external service providers.
• Support audits, regulatory requirements, documentation, and quality initiatives.
• Identify operational gaps and implement improvements to improve efficiency and patient experience.
• Act as the primary point of contact for centre-level operational issues.

Requirements

• Graduate / MBA / PG in Healthcare or Hospital Administration preferred.
• Minimum 5 years of experience in healthcare operations.
• Prior experience managing a hospital, oncology centre, chemotherapy day-care, clinic, or diagnostic centre is preferred.
• Experience in cancer care / oncology is strongly preferred.
• Minimum 2 years of experience in a supervisory or centre-management role preferred.
• Strong people-management, coordination, and problem-solving skills.
• Good understanding of healthcare operations, billing, inventory, and patient management.
• Strong communication and organizational skills.
• Ability to take ownership and independently manage centre operations.
• Patient-centric, professional, and highly organized approach.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.