Center Manager

Atulaya Healthcare Pvt. LTD.; Jalandhar; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Atulaya Healthcare Pvt. LTD. invites applications for a Centre Operations Manager to oversee daily operations of a healthcare/diagnostic centre in India. The role emphasizes patient service, staff deployment, and adherence to healthcare standards.

You will drive revenue growth, manage billing and collections, and coordinate with labs, radiology, and front office to ensure seamless service delivery. MBA or hospital management credentials are preferred with 3–5 years of relevant experience.

Qualifications

• Education: Graduate in any discipline; MBA/PG Diploma in Healthcare or Hospital Management preferred.
• Experience: 3-5 years in healthcare/hospital/diagnostic centre operations with team handling.

Responsibilities

• Centre Operations: Manage daily centre activities, staff deployment, patient flow, and ensure smooth functioning of all departments.
• Patient Experience: Ensure quality patient service, timely resolution of complaints, and maintain high patient satisfaction levels.
• Business Development: Achieve revenue targets, support business growth, identify new business opportunities, and develop relationships with doctors, hospitals, and corporate clients.
• Team Management: Supervise, guide, and motivate centre staff, monitor attendance and performance, and ensure adequate manpower availability.
• Revenue & Financial Management: Monitor daily collections, billing accuracy, cash handling, expenses, and revenue reports.
• Quality & Compliance: Ensure adherence to protocols, patient safety, infection control, and regulatory requirements.
• Coordination: Coordinate with laboratory, radiology, front office, customer support, and central operations teams.
• MIS & Reporting: Prepare and review daily, weekly, and monthly reports related to revenue, patient footfall, collections, complaints, and performance.
• Equipment & Inventory: Ensure maintenance of equipment, availability of consumables, and reporting of issues.
• Performance Monitoring: Track KPIs, identify gaps, and implement corrective actions.

Job description

To manage the day-to-day operations of the healthcare/diagnostic centre, ensure excellent patient service, maintain operational efficiency, achieve revenue targets, and ensure compliance with company policies and healthcare standards.

Key Duties and Responsibilities

1. Centre Operations: Manage daily centre activities, staff deployment, patient flow, and ensure smooth functioning of all departments.
2. Patient Experience: Ensure quality patient service, timely resolution of complaints, and maintain high patient satisfaction levels.
3. Business Development: Achieve revenue targets, support business growth, identify new business opportunities, and develop relationships with doctors, hospitals, and corporate clients.
4. Team Management: Supervise, guide, and motivate centre staff, monitor attendance and performance, and ensure adequate manpower availability.
5. Revenue & Financial Management: Monitor daily collections, billing accuracy, cash handling, expenses, and revenue reports.
6. Quality & Compliance: Ensure adherence to healthcare protocols, patient safety standards, infection control practices, and applicable regulatory requirements.
7. Coordination: Coordinate with laboratory, radiology, front office, customer support, and central operations teams for smooth service delivery.
8. MIS & Reporting: Prepare and review daily, weekly, and monthly reports related to revenue, patient footfall, collections, complaints, and operational performance.
9. Equipment & Inventory: Ensure proper maintenance of centre equipment, availability of consumables, and timely reporting of technical issues.
10. Performance Monitoring: Track centre KPIs, identify operational gaps, and implement corrective actions to improve productivity and profitability.

Required Qualifications & Experience

• Education: Graduate in any discipline; MBA/PG Diploma in Healthcare or Hospital Management will be preferred.
• Experience: 35 years of experience in healthcare, hospital, or diagnostic centre operations, preferably with team-handling experience.
• Strong knowledge of centre operations, patient handling, billing, revenue monitoring, and MIS reporting.
• Proficiency in MS Excel and healthcare management software.