Unit Head

Sahrudaya Health Care; Sri Potti Sriramulu Nellore; On-site; INR 1,500,000 - 3,000,000; Full time

Job summary

Sahrudaya Health Care in Nellore seeks an experienced Hospital Operations Lead to oversee the management, functioning and profitability of the hospital in alignment with management guidelines.

You will coordinate with departments, ensure statutory compliance, supervise billing accuracy, drive cost controls, and maintain relations with consultants and patients to enhance the center's performance.

Qualifications

• Strong leadership and people management skills.
• Ability to coordinate cross-functional teams across departments.
• Good understanding of hospital operations and regulatory requirements.

Responsibilities

• Ensuring the Management, Functioning and Operations of the Hospital in profitable and professional manner in alignment to the Management guidelines.
• Overall control and monitoring of the Hospital. Responsible for customer care, Security, Housekeeping, Logistics, Personnel & Equipment.
• Management of Corporate patients.
• To serve as a Key resource for the Organization in terms of Planning, Overseeing, Coordination and providing inputs.
• Liaisoning with local Bodies, Government officials. Responsible for all Statutory & regulatory compliance related matters.
• Responsible for Hospital related agreements like Business, Service and Facility.
• To interact and maintain cordial relations with all the consultant doctors / clinicians, referral doctors in increasing the business. Obtain feedback on monthly basis, submit to the management & take corrective actions in improving the satisfaction levels of the doctors.

Job description

Key Responsibilities

• Ensuring the Management, Functioning and Operations of the Hospital in profitable and professional manner in alignment to the Management guidelines.
• Overall control and monitoring of the Hospital. Responsible for customer care, Security, Housekeeping, Logistics, Personnel & Equipment.
• Management of Corporate patients.
• To serve as a Key resource for the Organization in terms of Planning, Overseeing, Coordination and providing inputs.
• Liaisoning with local Bodies, Government officials. Responsible for all Statutory & regulatory compliance related matters.
• Responsible for Hospital related agreements like Business, Service and Facility.
• To interact and maintain cordial relations with all the consultant doctors / clinicians, referral doctors in increasing the business. Obtain feedback on monthly basis, submit to the management & take corrective actions in improving the satisfaction levels of the doctors.
• Co-ordinate with all the other department people like Finance, HR, Marketing, service and other technical people and ensure a smooth functioning of the Hospital.
• Structure the strategies / policies w.r.t. Operations & maintenance, obtain approvals and implement them.
• To ensure the correctness of the Billing process.
• To identify, check and arrest the loose ends in every system and process on continuous basis.
• Ensure the highest productivity from the employees, train, develop and retain the team members.
• To initiate cost reduction processes by planning cost control measures in material, services and by multi skilling w.r.t. manpower.
• Ensure certifications / renewals are on time and in place.
• To obtain feedback from the customers and ensure the corrective steps.
• Prepare Job descriptions, allocate / distribute the work, monitor the work schedules among the team.
• Evaluate the performance of the team members / train & develop for future needs.
• To ensure proper handling and disposal of medical wastages and garbage.
• Responsible for budget and budgetary controls.
• constant touch with vendors, contractors, consultants, suppliers, out sourced agencies, patients, visitors, external service /maintenance agencies, regulatory bodies and government officials.
• Ensure optimum operational efficiency of centre by coordinating with various functional leaders to achieve target
• Operational issues pertaining to centre in line with organizational objectives
• To ensure all Statutory Compliance
• Ensures adherence to quality standards in the centre operations
• Implementation of Clinical and administrative protocols & procedures
• Provide prompt, courteous, efficient and personalized service to all stakeholders
• Ensuring that all clinical as well as non clinical processes and protocols are adhered to
• Monitor the key performance indicators of the centre and initiate corrective action, whenever necessary.
• To co-ordinate internal project work, plan timelines and adhere with the same in co-ordination with Project team.