Manager – Center Business Operations (Healthcare)

Sukino Healthcare Solutions; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Sukino Healthcare Solutions is looking for a leader to manage overall center performance by overseeing operations and driving growth. The ideal candidate will ensure the delivery of high standards of patient care while managing clinical and non-clinical areas.

This role involves coordinating teams, managing admissions and discharges, building referral networks, and ensuring adherence to quality standards. Strong operational management skills and a focus on patient care are essential.

Responsibilities

• Manage end-to-end operations of the center.
• Ensure high standards of patient care and service delivery.
• Drive occupancy, revenue targets, and business growth.

Job description

To lead overall center performance by managing end-to-end operations while driving business growth, occupancy, and referral development, ensuring high standards of patient care and service delivery.

• Take complete ownership of center operations and business performance
• Ensure smooth day-to-day functioning of the center across clinical and non-clinical areas
• Coordinate with Nursing, Therapy, and Clinical teams for effective patient care
• Manage admissions, discharges, and bed occupancy optimization
• Drive occupancy, revenue targets, and business growth for the center
• Build and maintain strong referral networks with doctors, hospitals, and institutions
• Act as a single point of contact for patient attenders and handle escalations
• Ensure adherence to clinical protocols, infection control, and quality standards
• Supervise support services including housekeeping, security, and facility management
• Ensure availability of medical consumables in coordination with procurement
• Manage staff scheduling, attendance, and discipline
• Plan and support marketing activities like CMEs, and local outreach programs
• Track enquiries, conversions, and admission funnel performance
• Maintain MIS reports, documentation, and compliance readiness
• Work closely with Corporate teams (HR, Finance, Admin, BD) for seamless operations
• Monitor market trends and competitor activities and provide actionable insights