Center Manager

OYO; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

OYO in Mumbai is seeking a proactive Community/Center Manager to oversee daily center operations, ensuring an outstanding experience for members and guests. The role focuses on operational excellence, guest satisfaction, and driving community events within a coworking environment.

The ideal candidate will bring strong experience in customer experience, operations, team leadership, and vendor coordination, with a track record of engaging clients and managing facility teams in busy spaces.

Qualifications

• Experience in customer-facing roles in coworking, flex-space, or hospitality.
• Strong operations and people-management skills.
• Proven ability to coordinate vendors and engage clients effectively.

Responsibilities

• Manage day-to-day center operations
• Deliver an exceptional member and guest experience
• Handle escalations and resolve customer concerns
• Coordinate with vendors and facility teams
• Drive community engagement and events
• Ensure operational excellence and occupancy support

Skills

Customer experience

Operations management

Team leadership

Vendor coordination

Client engagement

Job description

Role & responsibilities

• Manage day-to-day center operations
• Deliver an exceptional member and guest experience
• Handle escalations and resolve customer concerns
• Coordinate with vendors and facility teams
• Drive community engagement and events
• Ensure operational excellence and occupancy support

Preferred candidate profile

• Community Manager / Center Manager from coworking or flexible workspace companies
• Hotel industry professionals (Front Office Manager, Duty Manager, Guest Relations Manager, Operations Manager)
• Strong experience in customer experience, operations, team management, vendor coordination, and client engagement