Customer Relations Manager (Managed Office Space)

Urban Vault; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Urban Vault in Bengaluru is looking for a Facility Manager to oversee the maintenance and functionality of our co-working space. You will ensure safety protocols, manage vendors, and track budgets while maintaining seamless member experiences.

The ideal candidate should have 2 to 6 years of experience, preferably in a co-working or commercial real estate setting. Strong communication skills and a solid understanding of building systems are essential for success.

Join us to help create an efficient and welcoming workspace for all members!

Qualifications

• 2 to 6 years of experience in a facility manager or similar role.
• Proven experience in co-working, hospitality, or commercial real estate.
• Strong understanding of building systems and maintenance protocols.

Responsibilities

• Oversee maintenance, cleanliness, and functionality of the co-working space.
• Conduct regular inspections and manage maintenance issues.
• Coordinate with external vendors and ensure service agreements are met.

Skills

Facility Management

Vendor Management

Communication Skills

Problem-Solving Skills

Job description

Core Responsibilities

• Oversee the maintenance, cleanliness, and functionality of the co‑working space, including common areas, meeting rooms, HVAC systems, lighting, restrooms, and equipment.
• Conduct regular inspections and ensure prompt resolution of maintenance issues.
• Manage access control systems, safety protocols, and emergency preparedness.
• Coordinate with external vendors (cleaning, security, repairs, etc.) and ensure service level agreements are met.
• Source and evaluate new vendors as needed.
• Monitor occupancy levels and assist in planning workspace configurations to maximize utility.
• Coordinate internal moves, setups for events, and changes to office layouts.

Inventory Management

• Manage facilities‑related budgets and track expenses.
• Oversee inventory of supplies, equipment, and furniture; ensure timely procurement.
• Serve as a point of contact for member concerns related to the workspace environment.
• Collaborate with community managers to ensure seamless member experiences.

Compliance & Sustainability

• Ensure compliance with local health, safety, and building regulations.
• Implement sustainable practices to reduce energy use and waste.

Requirements

• 2 to 6 years of Experience
• Proven experience as a Facility Manager, Office Manager, or similar role, preferably in a co‑working, hospitality, or commercial real estate setting.
• Strong understanding of building systems, maintenance protocols, and vendor management.
• Excellent communication and problem‑solving skills.