Senior Front Office Manager

alt.f coworking; Dadri; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

alt.f coworking in Dadri, Uttar Pradesh, seeks an experienced Operations Leader to manage a large centre. The role emphasizes delivering exceptional member experiences through strong team leadership, process discipline, and proactive facilities management.

Candidate will oversee budgeting, vendor relations, space utilisation, and compliance with health, safety, and hygiene standards. A strategic, results-focused approach is essential for seamless daily operations and high member satisfaction.

Responsabilidades

• Drive overall success and operations of a large centre, ensuring exceptional service and member experience.
• Lead the operations team, develop training programs, and empower staff to deliver outstanding service.
• Foster relationships with clients and key stakeholders to support space management.
• Oversee manpower management, budgeting, expenses, forecasting, and vendor management.
• Ensure SOP adherence and drive continuous improvements in collaboration with cluster/centre managers.
• Develop and implement facilities management plans for efficient, professional work environments.
• Oversee infrastructure upkeep of common areas, team rooms, meeting rooms and amenities.
• Maintain Health, Safety, Security, Cleanliness, and Hygiene protocols with zero deviations.
• Manage maintenance requests, repairs, and space renovations to optimise space usage.
• Ensure timely handling of member complaints/feedback with exceptional service.
• Undertake other administrative tasks as needed.
• Deliver customer satisfaction by soliciting feedback, suggesting improvements, and executing solutions.

Descripción del empleo

• The incumbent will be responsible for driving the overall success and excellent operations of a Center. This senior role requires a strategic and results-oriented individual with extensive experience in managing complex operations of a large site, from hospitality, coworking or similar industry .To lead the operations team of a large centre, ensuring exceptional customer service and a seamless member experience across all touchpoints.
• Able to cultivate a dynamic environment at centre with the team for knowledge-sharing and is able to develop training programs for high-performing staff and empower them to deliver exceptional service.
• Foster relationships in the space with clients and other key stakeholders.
• Oversee all aspects of the centre's operations, including, excellent manpower management, budgeting, expenses monitoring, consumables forecast and ordering and vendor management.
• Oversee the adherence and improvement of company SOP’s in collaboration with Cluster manager, centre Manager and team.
• Lead the development and implementation of a comprehensive facilities management plan to ensure the centre operates efficiently and provides a comfortable, professional work environment for a high volume of members.
• Oversee a team responsible for maintaining the centre's infrastructure, including common areas, team rooms, meeting rooms, and amenities.
• Maintain strict Health, Safety, Security, Cleanliness, Hygiene protocols with 0% deviations.
• Manage maintenance requests, repairs, and space renovations to optimise space utilisation and functionality.
• Ensuring member complaints/feedback are responded within defined TAT by team by providing exceptional customer service.
• Undertaking other administrative tasks.
• Deliver exceptional customer satisfaction, encourage feedback, suggest solutions and execute improvements.