Center Manager

21K School; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

21K School is seeking a Center Manager to oversee the Bengaluru center's overall operations, growth, and performance. You will manage admissions, student experience, staff supervision, revenue targets, and ensure operational excellence and high-quality service delivery to families.

You will lead recruitment and coaching of center staff, monitor budgets and costs, build relationships with schools, corporates, and community organizations, and drive customer satisfaction, retention, and healthy

Qualifications

• Bachelor's degree in a relevant field.
• 2–5 years of experience in center operations, education management, retail, sales or service industry.
• Proven experience in team handling and achieving sales targets.

Responsibilities

• Oversee the day-to-day operations of the center.
• Achieve monthly and annual admission and revenue targets.
• Recruit, train, and supervise center staff; monitor performance and productivity.
• Develop and manage relationships with schools, corporates, and community organizations; ensure excellent customer service and student satisfaction.

Skills

Leadership and team management

Strong communication and interpersonal

Sales and business development

Customer relationship management

Problem-solving and decision-making

MS Office proficiency

CRM proficiency

Education

Bachelor's degree

Tools

CRM software

MS Excel

Job description

Job Summary

The Center Manager is responsible for the overall operations, growth, and performance of the center. This includes managing admissions, student experience, staff supervision, revenue targets, operational excellence, and ensuring high-quality service delivery.

Key Responsibilities

Operations Management

• Oversee the day-to-day operations of the center.
• Ensure smooth functioning of all academic and administrative activities.
• Maintain infrastructure, facilities, and compliance with company standards.

Admissions & Business Development

• Achieve monthly and annual admission and revenue targets.
• Counsel prospective students and parents.
• Develop and Assist local marketing initiatives to increase enrollments.
• Build relationships with schools, colleges, corporates, and community organizations.

Team and Center Management

• Recruit, train, and supervise center staff.
• Monitor employee performance and productivity.
• Conduct regular team meetings and provide coaching.
• Manage center budgets and expenses.
• Optimize operational costs while maintaining service quality.

Student & Parent Relationship Management

• Ensure excellent customer service and student satisfaction.
• Address student and parent concerns promptly.
• Monitor attendance, feedback, and student retention.

Skills Required

• Leadership and team management
• Strong communication and interpersonal skills
• Sales and business development
• Customer relationship management
• Problem-solving and decision-making
• MS Office and CRM proficiency
• Organizational and time management skills

Required Qualifications

• Bachelor's degree .
• 2-5 years of experience in center operations, education management, retail, sales or service industry.
• Proven experience in team handling and achieving sales targets.