Center Manager, Facility Manager

OYO; Gurugram District; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

OYO in Gurugram seeks an experienced Center Operations Manager to oversee the day-to-day functioning of the center, ensuring workspace readiness, cleanliness, maintenance, security, and reliable internet connectivity.

You will drive cost optimization and revenue growth through bookings, events, and upselling, while managing collections and strengthening customer relationships with cross-functional coordination across Sales, Finance, IT and Procurement.

Formación

• Bachelor's degree in Business Administration, Hospitality, Operations, or related field.
• Experience in co-working, hospitality, facilities management, or customer-facing operations.
• Strong understanding of cost control, revenue generation, collections, and customer relationship management.
• Excellent communication, problem-solving, vendor management, and stakeholder coordination skills.
• Proficiency in MS Excel, MIS reporting, and operational dashboards

Responsabilidades

• Center Operations: Ensure smooth day-to-day functioning of the center, including workspace readiness, housekeeping, maintenance, security, internet connectivity, and adherence to operational standards.
• Cost Optimization: Manage center operating expenses within approved budgets, identify cost-saving opportunities, optimize vendor and manpower utilization, and ensure efficient use of utilities and resources without compromising service quality.
• Revenue Growth: Drive revenue through effective space utilization, meeting room bookings, events, additional services, and upselling opportunities in coordination with Sales and Business Development teams.
• Collections Management: Ensure timely collections by monitoring outstanding dues, following up with customers, resolving billing discrepancies in coordination with Finance, and escalating overdue accounts.
• Customer Retention: Build strong customer relationships, proactively address concerns, identify churn risks, support renewals, and drive customer satisfaction through timely resolution of complaints.
• Vendor & Stakeholder Management: Manage service partners and coordinate with Sales, Finance, IT, Procurement, and other internal teams to ensure seamless center operations.
• Compliance & Reporting: Ensure adherence to company policies, safety standards, and applicable statutory requirements. Maintain accurate operational records and submit timely reports on expenses, revenue, collections, and customer feedback.
• Business Ownership: Monitor center performance, identify improvement opportunities, take corrective actions, and remain accountable for achieving business and operational objectives.

Conocimientos

Cost control

Revenue generation

Customer relationship management

Vendor management

Stakeholder coordination

MS Excel

MIS reporting

Operational dashboards

Educación

Bachelor's degree in Business Administration / Hospitality / Operations

Descripción del empleo

Key Responsibilities

Center Operations: Ensure smooth day-to-day functioning of the center, including workspace readiness, housekeeping, maintenance, security, internet connectivity, and adherence to operational standards.

• Cost Optimization: Manage center operating expenses within approved budgets, identify cost-saving opportunities,optimize vendor and manpower utilization, and ensure efficient use of utilities and resources without compromising service quality.


• Revenue Growth: Drive revenue through effective space utilization, meeting room bookings, events, additional services, and upselling opportunities in coordination with Sales and Business Development teams.


• Collections Management: Ensure timely collections by monitoring outstanding dues, following up with customers, resolving billing discrepancies in coordination with Finance, and escalating overdue accounts.


• Customer Retention: Build strong customer relationships, proactively address concerns, identify churn risks, support renewals, and drive customer satisfaction through timely resolution of complaints.


• Vendor & Stakeholder Management: Manage service partners and coordinate with Sales, Finance, IT, Procurement, and other internal teams to ensure seamless center operations.


• Compliance & Reporting: Ensure adherence to company policies, safety standards, and applicable statutory requirements. Maintain accurate operational records and submit timely reports on expenses, revenue, collections, and customer feedback.


• Business Ownership: Monitor center performance, identify improvement opportunities, take corrective actions, and remain accountable for achieving business and operational objectives.

Desired Profile

• Bachelor's degree in Business Administration, Hospitality, Operations, or a related field.


• Relevant experience in co-working, hospitality, facilities management, or customer-facing operations.


• Strong understanding of cost control, revenue generation, collections, and customer relationship management.


• Excellent communication, problem-solving, vendor management, and stakeholder coordination skills.


• Proficiency in MS Excel, MIS reporting, and operational dashboards