Community Manager / Senior Community Manager - Operations

Clayworks Spaces Technology Pvt. Ltd.; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Clayworks Spaces Technology Pvt. Ltd. is seeking a Community Manager / Senior Community Manager to oversee daily operations across front desk, housekeeping, pantry, and vendor coordination at our Bengaluru centre.

The role includes supervising Community Associates, mentoring staff, and ensuring adherence to SOPs, with a strong focus on client experience. You will drive client engagement, conduct feedback sessions, plan events, and support sales tours and onboarding while identifying cross-sell

Qualifications

• Bachelor’s degree in Business, Hospitality, or related field.
• 3–5 years in coworking, hospitality, or facility management, with team handling experience preferred.
• Strong communication and interpersonal skills.
• Team leadership and mentoring ability.
• Operational and back tasking efficiency.
• Customer-centric mindset and problem-solving abilities.
• Basic financial and reporting skills.
• Understanding of facility management and compliance requirements.

Responsibilities

• Manage day-to-day operations including front desk, housekeeping, pantry, and vendor coordination.
• Supervise and mentor Community Associates and support staff. Ensure adherence to operational checklists and SOPs.
• Build strong relationships with clients and ensure high satisfaction levels. Conduct regular feedback sessions and resolve client concerns promptly. Plan and execute community events and engagement activities.
• Assist in invoicing, collections, and maintaining centre profitability. Track and report occupancy, renewals, and exits.
• Support vendor management and ensure timely processing of bills. Maintain service standards and coordinate with vendors for maintenance.
• Maintain service standards and ensure compliance with internal policies and client deliverables. Support facility upkeep and coordinate with vendors for maintenance.
• Conduct regular audits and implement improvements based on feedback.
• Support sales tours and onboarding of new clients. Identify opportunities to cross-sell Clayworks services and solutions.

Skills

Operations management

Team leadership

Communication

Customer centric

Problem solving

Financial reporting

Education

Bachelor’s degree in Business, Hospitality, or related field

Job description

Community Manager / Senior Community Manager - Operations

Manage day-to-day operations including front desk, housekeeping, pantry, and vendor coordination.

Supervise and mentor Community Associates and support staff. Ensure adherence to operational checklists and SOPs.

Client Experience & Engagement

Build strong relationships with clients and ensure high satisfaction levels. Conduct regular feedback sessions and resolve client concerns promptly. Plan and execute community events and engagement activities.

Administrative & Financial Support

Assist in invoicing, collections, and maintaining centre profitability. Track and report occupancy, renewals, and exits.

Support vendor management and ensure timely processing of bills. Quality, Facilities & Compliance

Maintain service standards and ensure compliance with internal policies and client deliverables. Support facility upkeep and coordinate with vendors for maintenance.

Conduct regular audits and implement improvements based on feedback.

Support sales tours and onboarding of new clients. Identify opportunities to cross-sell Clayworks services and solutions. Generate revenue through Auxiliary products.

Requirements

• Qualifications:
• Education: Bachelor’s degree in Business, Hospitality, or related field.
• Experience: 3–5 years in coworking, hospitality, or facility management, with team handling experience preferred.
• Strong communication and interpersonal skills
• Team leadership and mentoring ability
• Operational and back tasking efficiency.
• Customer-centric mindset Problem
• solving and adaptability Basic financial and reporting skills
• Understanding of facility management and compliance requirements