Community Manager

RMZ; Mumbai; On-site; INR 700,000 - 900,000; Full time

Benefits offered by this job

Growth-oriented role with exposure to operations

Collaborative team culture

Professional development opportunities

Job summary

RMZ in Mumbai is seeking a Community Manager to oversee daily operations of our coworking space, ensuring an exceptional client experience. The ideal candidate will have 6+ years in hospitality or community management, excelling in customer relationship management and operational efficiency.

This dynamic role involves managing operations, responding to client inquiries, and enhancing client retention. Join us to grow in a collaborative and client-centric environment.

Qualifications

• 6+ years of experience in hospitality, reservations, or community management.
• Prior experience in coworking space management is a plus.

Responsibilities

• Manage day-to-day operations of the coworking space, ensuring high occupancy and client satisfaction.
• Respond to customer inquiries via phone, email, and chat.
• Coordinate with internal teams to enhance client retention.
• Process transactions and maintain accurate service reports.

Skills

Customer Relationship Management

Communication skills

Problem-solving skills

Proficiency in MS Word

Proficiency in PowerPoint

Education

Bachelor’s degree in hospitality management

Tools

Opera

OnQ

SynXis

Job description

Experience: 4-6+ years in hospitality, reservations, and community management

About the Role

We are looking for a dynamic and customer-focused Community Manager to oversee daily operations of our coworking space and ensure exceptional client experiences. The ideal candidate will have a strong background in hospitality, reservations, and front-office operations, with proven ability to drive customer satisfaction and operational efficiency.

Key Responsibilities

• Manage day-to-day operations of the coworking space, ensuring high occupancy and client satisfaction.
• Respond to customer inquiries via phone, email, and chat, maintaining quick and effective communication.
• Coordinate with internal teams to streamline service delivery and enhance client retention.
• Process transactions, maintain accurate service reports, and ensure compliance with company standards.
• Build strong relationships with clients and proactively address their needs.
• Support upselling initiatives and contribute to revenue optimization.
• Customer Relationship Management (CRM) tools and systems (Opera, OnQ, SynXis).
• Strong knowledge of Front Office & Reservation Operations.
• Excellent communication and problem-solving skills.
• Ability to work collaboratively with teams and manage multiple priorities.
• Proficiency in MS Word and PowerPoint.
• Adaptability, decision-making, and a customer-first mindset.

Qualifications

• Bachelor’s degree in hospitality management or related field preferred.
• 6+ years of experience in hospitality, reservations, or community management.
• Prior experience in coworking space management is a plus.

Why Join Us

• Opportunity to work in a dynamic, client-centric environment.
• Growth-oriented role with exposure to operations and customer engagement.
• Collaborative team culture and professional development opportunities.