Community Associate / Assistant Community Manager – Community Operations

Clayworks Spaces Technology Pvt. Ltd.; Bengaluru; In loco; INR 450.000 - 650.000; Tempo pieno

Descrizione del lavoro

Clayworks Spaces Technology Pvt. Ltd. invites candidates for a Community Associate / Assistant Community Manager role in Bengaluru. The position covers front desk operations, vendor coordination, and staff supervision to maintain high service standards.

You will engage clients, conduct feedback sessions, plan events, and support invoicing, collections, and occupancy reporting. A customer-centric mindset and team leadership are essential for driving center profitability and client satisfaction.

Competenze

• Bachelor's degree in Business, Hospitality, or related field.
• 3–5 years of experience in coworking, hospitality, or facility management with team handling preferred.
• Strong communication and interpersonal skills.

Mansioni

• Manage day-to-day operations including front desk, housekeeping, pantry, and vendor coordination.
• Supervise and mentor Community Associates and support staff, ensuring adherence to SOPs.
• Build strong client relationships, conduct feedback sessions, and plan community events.
• Assist invoicing, collections, and report occupancy, renewals, and exits; support bills processing.
• Maintain service standards, uptime, and compliance; coordinate with vendors for maintenance.
• Support sales tours, onboarding of new clients, and cross-sell Clayworks services.

Conoscenze

Communication skills

Interpersonal skills

Team leadership

Operational efficiency

Customer-centric mindset

Problem solving

Financial reporting basics

Formazione

Bachelor's degree in Business/Hospitality

Descrizione del lavoro

Community Associate / Assistant Community Manager – Community Operations

Manage day-to-day operations including front desk, housekeeping, pantry, and vendor coordination.

Supervise and mentor Community Associates and support staff. Ensure adherence to operational checklists and SOPs.

Client Experience & Engagement

Build strong relationships with clients and ensure high satisfaction levels. Conduct regular feedback sessions and resolve client concerns promptly. Plan and execute community events and engagement activities.

Administrative & Financial Support

Assist in invoicing, collections, and maintaining centre profitability. Track and report occupancy, renewals, and exits.

Support vendor management and ensure timely processing of bills.

Quality, Facilities & Compliance

Maintain service standards and ensure compliance with internal policies and client deliverables. Support facility upkeep and coordinate with vendors for maintenance.

Conduct regular audits and implement improvements based on feedback.

Sales Support & Cross-Selling

Support sales tours and onboarding of new clients. Identify opportunities to cross-sell Clayworks services and solutions. Generate revenue through Auxiliary products.

Requirements

• Qualifications:
• Education: Bachelor’s degree in Business, Hospitality, or related field.
• Experience: 3–5 years in coworking, hospitality, or facility management, with team handling experience preferred.
• Strong communication and interpersonal skills
• Team leadership and mentoring ability
• Operational and back tasking efficiency.
• Customer-centric mindset Problem
• solving and adaptability Basic financial and reporting skills
• Understanding of facility management and compliance requirements