79703 Community Associate/Asst Manager – Community

Cephas Consultancy Services Private Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Cephas Consultancy Services Private Limited in Bengaluru is seeking a Assistant Manager - Community to build and nurture a vibrant workspace community across our coworking locations. You will lead a small team, ensure high client satisfaction, and drive service delivery quality.

You will coordinate events, gather feedback, monitor operations, and contribute to MIS reports, invoicing, and cost control. The role requires 3+ years in operations/community management in coworking/hospitality and a

Qualifications

• 3+ years of experience in Operations and Community Management at a coworking space or hotel or equivalent.
• Excellent interpersonal communication and client interaction skills.

Responsibilities

• Act as a community builder across workspaces, ensuring customer satisfaction and timely responses.
• Anchor client relationships via regular feedback meetings and record outcomes for QA actions.
• Cross-sell other products and solutions to clients.
• Monitor market and competitor activities and provide MIS reports to management.
• Participate in Sales/Operational strategies; help manage costs and facility upkeep with vendors.
• Oversee front office operations, housekeeping, and pantry staff; manage stock and reports.
• Coordinate invoicing, collections, receivables, and vendor payables; ensure SOP compliance.
• Plan and execute client engagement events and involve third-party organizers.

Skills

Interpersonal communication

Education

Graduate or Postgraduate

Job description

79703 Community Associate/Asst Manager – Community

About this position

Positions:1 Full Time

Experience

3 - 4 Years

Community Associate/Asst Manager – Community

About Us:

We are a leading provider of sustainable, custom-built

office solutions, offering flexible coworking, built-to-suit, and

managed office spaces. We are committed to enriching the workspace

experience through innovative designs and exceptional services

Role Overview:

We are seeking a Assistant Manager - Community for it who

will be an accomplished people manager and community enabler.

They will play a significant role in developing and maintaining solid

relationships with clients, their retention and service delivery quality

management. The Community Associate should possess excellent

interpersonal communication skills and be comfortable interacting

with clients.

• Will act as a community builder of all the workspaces
• such as Customer Satisfaction, Average response time, internal quality, are complied with.
• To anchor the client relationship initiative in the facility by regular client feedback meetings and to record and analyze the outcome in getting Team QA to handle client concerns and suggestions constructively.
• Involved in programs of PRM, Feedback meetings and involved in achieving a high degree of consistency in Quality Assurance to the patrons.
• Proactively cross-sell other products and solutions.
• Monitor market and competitor activities and provide relevant reports and information (MIS) to the management.
• Play an active role in all Sales / Operational strategies that are decided by management.
• Control costs and be actively involved in facility upkeep and maintenance with appointed vendors and staff.
• Centre Operations Duties will involve front office management, supervising Housekeeping and Pantry staff.
• Maintain stocks and indent for Housekeeping and Pantry consumables & provide stock reports to management regularly.
• Coordinate with finance and sales on invoicing, collections, receivables, MIS on center profitability, occupancy status, exit notices, etc. Administrative tasks of compiling vendor invoices, payables – ensure fixed and variables are met without slip-ups.
• Follow SOP for operational consistency. Regularly review checklists for various tasks, review housekeeping and pantry performance.
• To implement stringent quality checks and assessments to maintain customer satisfaction as well as meet client's deliverables.
• Plan and execute client engagement events and work on inviting third party organizers to hold events at our locations.

Qualifications and Experience:

• Graduate or Postgraduate with at least 3 years of experience in Operations and Community Management at a Co-working space or Hotel or equivalent.