Catalog Manager

Lumina Datamatics; Mumbai; In loco; INR 800.000 - 1.400.000; Tempo pieno

Descrizione del lavoro

Lumina Datamatics is seeking a pro-active operations leader to oversee end-to-end operations for ecommerce clients from our Mumbai base. The role requires coordinating customer service, seller support, back-office processing and logistics to meet SLAs and KPIs, while acting as the main client contact.

The candidate will conduct regular business reviews, ensure high client satisfaction, and address escalations promptly. Office-based in Andheri East with alignment to US timelines.

Mansioni

• Lead and manage end-to-end operations for e-commerce clients.
• Oversee performance across multiple teams including customer service, seller support, back-office processing, and logistics coordination.
• Ensure timely and effective delivery of SLAs, KPIs, and contractual obligations.
• Act as the key point of contact for e-commerce clients.
• Manage regular business reviews, ensure high client satisfaction, and proactively address escalations and concerns.

Descrizione del lavoro

Role & responsibilities

• Lead and manage end-to-end operations for e-commerce clients.


• Oversee performance across multiple teams including customer service, seller support, back-office processing, and logistics coordination.


• Ensure timely and effective delivery of SLAs, KPIs, and contractual obligations.


• Act as the key point of contact for e-commerce clients.


• Manage regular business reviews, ensure high client satisfaction, and proactively address escalations and concerns.

Preferred candidate profile

Ready to do 5 days' work from office (Andheri East)

Ready to work as per US timeline