Senior Manager Ecommerce

Lumina Datamatics Inc.; Mumbai; Presencial; INR 900 000 - 1 500 000; Tempo integral

Resumo da oferta

Lumina Datamatics Inc. is seeking an experienced operations leader to oversee end-to-end operations for e-commerce clients in Mumbai. The role requires managing multiple teams across shifts, ensuring delivery of SLAs and KPIs, and serving as the main liaison for clients.

The candidate should be comfortable working in a 24/7 environment and drive high performance while minimizing attrition among teams.

Responsabilidades

• Lead and manage end-to-end operations for e-commerce clients.
• Oversee performance across multiple teams including customer service, seller support, back-office processing, and logistics coordination.
• Ensure timely and effective delivery of SLAs, KPIs, and contractual obligations.
• Lead a team of managers, team leaders, and associates across different shifts.
• Mentor, develop, and motivate teams to deliver high performance and maintain low attrition.
• Act as the key point of contact for e-commerce clients.

Descrição da oferta de emprego

Role & responsibilities

• Lead and manage end-to-end operations for e-commerce clients.
• Oversee performance across multiple teams including customer service, seller support, back-office processing, and logistics coordination.
• Ensure timely and effective delivery of SLAs, KPIs, and contractual obligations.
• Lead a team of managers, team leaders, and associates across different shifts.
• Mentor, develop, and motivate teams to deliver high performance and maintain low attrition.
• Act as the key point of contact for e-commerce clients.

Preferred candidate profile

Willingness to work in a 24/7 environment as per business needs.