International Accounts Manager

Lumina Datamatics; Mumbai; Vor Ort; INR 1.200.000 - 2.400.000; Vollzeit

Zusammenfassung

Lumina Datamatics is seeking an experienced International Account Manager to oversee strategic client accounts from our Mumbai office. You will ensure service delivery, drive satisfaction, and manage account growth by coordinating with Operations, Finance, Delivery, and Leadership teams.

You will interface with clients and internal teams, handle escalations, renewals, and governance reviews to maximize revenue and profitability while supporting US business and global clients.

Qualifikationen

• 5–10 years of experience in Account Management, Client Servicing, Project Management, or Customer Success.
• Night shifts flexibility is mandatory as US business is supported.
• Mandatory experience working with US and/or UK clients/EMEA.
• Experience in International retail or International eCommerce organisations.
• Strong stakeholder management and communication skills.
• Experience managing enterprise or strategic client accounts.
• Comfortable working from the Mumbai office.

Aufgaben

• Manage assigned client accounts and maintain long-term relationships.
• Act as the primary interface between clients and internal teams.
• Ensure service delivery meets contractual commitments and SLAs.
• Monitor operational performance and client satisfaction.
• Manage client escalations and governance meetings.
• Drive account renewals and identify opportunities for business growth.
• Collaborate with Operations, Finance, Delivery, and Leadership teams.
• Manage billing, collections, forecasting, and account profitability.

Kenntnisse

Stakeholder management

Account management

Customer success

Communication skills

Governance

Service delivery

Relationship management

Escalation management

Revenue & profitability

Cross-functional coordination

Jobbeschreibung

Role & responsibilities

We are hiring an experienced International Account Manager to manage strategic client accounts and ensure exceptional service delivery while driving customer satisfaction and account growth.

Key Responsibilities

• Manage assigned client accounts and maintain long-term relationships.
• Act as the primary interface between clients and internal teams.
• Ensure service delivery meets contractual commitments and agreed SLAs.
• Monitor operational performance and client satisfaction.
• Manage client escalations and governance meetings.
• Drive account renewals and identify opportunities for business growth.
• Collaborate with Operations, Finance, Delivery, and Leadership teams.
• Manage billing, collections, forecasting, and account profitability.

Mandatory Requirements

• 5-10 years of experience in Account Management, Client Servicing, Project Management, or Customer Success.
• Night shifts flexibility is mandatory as US business to be supported
• Mandatory experience working with US and/or UK clients/EMEA
• Experience in, International retail or International eCommerce organizations.
• Strong stakeholder management and communication skills.
• Experience managing enterprise or strategic client accounts.
• Comfortable working from the Mumbai office.

Preferred Skills

• Client Relationship Management
• Marketplace
• Key Account Management
• Customer Success
• Stakeholder Management
• Service Delivery
• Escalation Management
• SLA & KPI Management
• Revenue & Profitability Management
• Governance Reviews
• Cross-functional Coordination