Account Manager - Ecommerce Backend Specialist

Talentmesh Solutions; Mumbai; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A technology solutions provider in Mumbai is hiring an experienced Account Manager focused on Retail & Ecommerce Operations. The ideal candidate will manage US-based retail clients and oversee operations involving large teams, inventory, and pricing strategies. This role requires a minimum of 8 years of experience in backend operations, strong analytical skills, and proficiency in Microsoft Excel. The position offers a work-from-office environment in Andheri and requires exceptional leadership and client management skills.

Qualifications

• 8–12 years of total experience (Strictly not more than 14 years).
• Strong experience in Retail & Ecommerce backend operations.
• Experience managing a team of 20+ members.
• Advanced proficiency in Microsoft Excel & MS Office.
• Strong analytical, problem-solving, and leadership skills.

Responsibilities

• Act as primary point of contact for US-based retail clients.
• Manage a team of 20+ members and ensure SLA adherence.
• Oversee inventory planning, stock forecasting, and pricing strategies.
• Optimize operational efficiency and reduce errors.

Skills

Retail & Ecommerce operations

Team management

Analytical skills

Problem-solving skills

Client communication

Education

MBA in Operations / Business Management

Tools

Microsoft Excel

MS Office

Job description

Hiring: Account Manager |– Retail & Ecommerce Operations

Location: Andheri, Mumbai (Work from Office)

Shift: 12:00 PM – 9:00 PM

Working Days: 6 Days (Alternate Saturday Working)

Experience Required: 8–12 Years (Maximum 14 Years – Strictly)

About the Role

We are seeking a seasoned Operations Manager – Retail & Ecommerce Operations with strong expertise in marketplace operations, backend retail management, and US client communication. This role requires a strategic operations leader who can manage high-volume ecommerce accounts, supervise large teams, optimize processes, and drive operational excellence across retail platforms. The ideal candidate should have hands‑on experience in catalog management, inventory optimization, pricing strategy, reporting, and client account management within ecommerce ecosystems.

Key Responsibilities

Account & Client Management

• Act as primary point of contact for US‑based retail clients
• Gather requirements, manage escalations, and ensure SLA adherence
• Deliver regular performance updates, MIS reports, and operational insights
• Build long‑term client relationships with high satisfaction standards
• Lead and manage a team of 20+ members
• Drive productivity, performance metrics, and quality benchmarks
• Assign tasks, monitor KPIs, and ensure timely project execution
• Mentor team leads and support cross‑functional collaboration

Ecommerce & Retail Backend Operations

• Oversee cataloguing, SKU creation, item listings, and product content optimization
• Manage inventory planning, stock forecasting, and replenishment cycles
• Implement pricing strategies aligned with margin and market trends
• Ensure marketplace compliance across platforms such as Shopify, Lightspeed, Amazon, or similar ecommerce systems
• Handle order management, fulfillment coordination, and performance tracking

Process Excellence & Automation

• Identify process gaps and implement SOPs and automation workflows
• Optimize operational efficiency, reduce errors, and improve turnaround time

Reporting & Analytics

• Prepare detailed MIS, dashboards, and performance analysis reports
• Use advanced Excel for data analysis (Pivot Tables, Lookup formulas, Data Modeling)
• Monitor SLAs, conversion metrics, and operational KPIs

Requirements

• 8–12 years of total experience (Strictly not more than 14 years)
• Strong experience in Retail & Ecommerce backend operations
• Experience managing a team of 20+ members
• Advanced proficiency in Microsoft Excel & MS Office
• Strong analytical, problem‑solving, and leadership skills

Preferred Qualifications

• MBA in Operations / Business Management preferred
• Experience in marketplace operations (Amazon, Shopify, Lightspeed, etc.)
• Strong understanding of inventory optimization & category growth
• High attention to detail with customer‑focused mindset

• Candidates serving notice period may apply
• Bench candidates will NOT be considered
• Profiles exceeding 14 years of experience will not be shortlisted