Captain – F&B

Della Resorts and Adventure; Pune District; On-site; INR 300,000 - 460,000; Full time

Job summary

Della Resorts and Adventure in Pune is seeking an F&B Shift Supervisor to supervise daily restaurant operations and guide service staff. You will welcome guests, ensure service standards, coordinate with the kitchen, and manage guest feedback to maintain upscale service levels.

The role requires 2–4 years of experience in hospitality, with a Diploma/Degree in Hotel Management or Hospitality, reporting to the Director F&B and ensuring seamless dining experiences.

Qualifications

• Proven experience in F&B service operations.
• Strong guest interaction and service delivery.

Responsibilities

• Supervise daily restaurant operations and ensure smooth and efficient service.
• Lead and guide F&B Associates, stewards, and other service staff during the shift.
• Welcome guests, understand their requirements, and ensure high guest satisfaction.
• Ensure proper table setup, service sequence, food presentation, and service standards.
• Coordinate with Kitchen and other departments for timely and accurate order execution.
• Handle guest feedback and complaints professionally.
• Conduct pre-shift briefings and allocate duties to team members.
• Monitor grooming, hygiene, cleanliness, and discipline of the service team.
• Ensure proper billing, order taking, POS procedures, and cash-handling practices.

Skills

Guest handling

Communication

F&B service standards

Education

Diploma/Degree in Hotel Management or Hospitality

Job description

Job Description

Key Responsibilities

• Supervise daily restaurant operations and ensure smooth and efficient service.
• Lead and guide F&B Associates, Stewards, and other service staff during the shift.
• Welcome guests, understand their requirements, and ensure a high level of guest satisfaction.
• Ensure proper table setup, service sequence, food presentation, and service standards.
• Coordinate with the Kitchen and other departments for timely and accurate order execution.
• Handle guest feedback and complaints professionally and upscale issues when required.
• Conduct pre-shift briefings and allocate duties to team members.
• Monitor grooming, hygiene, cleanliness, and discipline of the service team.
• Ensure proper billing, order taking, POS procedures, and cash-handling practices.

Job Expectations

• Good knowledge of food and beverage service standards.
• Excellent communication and guest-handling skills.

Minimum Qualification

Diploma/Degree in Hotel Management or Hospitality

Minimum Job Experience

2-4 years of experience

Reporting To

Director F&B

Travel

NA