Campus Associates - FY'27 - Hyderabad / Bengaluru

Sutherland; Hyderabad; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Cab facilities within 25 Km of office

Job summary

Sutherland is seeking a Consultant to deliver outstanding customer experiences via calls, email, chat or social media, using the right principles to resolve issues. You will meet monthly goals for Customer Satisfaction and Productivity while adhering to data security policies.

The role requires a full-time UG/PG graduate with excellent English, strong typing and analytical skills, and flexibility to work night shifts. Candidates must reside within 25 km of the office location.

Qualifications

• UG/PG graduate required across disciplines.
• Excellent verbal and written English.
• Typing and analytical skills required.
• Flexibility to work shifts including nights.
• Residence within 25 Km of the office is required.

Responsibilities

• Resolve customer inquiries via email, chat or social platforms.
• Meet monthly Customer Satisfaction and Productivity targets.
• Adhere to NDA and data security policies.
• Complete mandatory upskilling & e-courses.
• Attend coaching sessions and implement feedback.
• Maintain 100% schedule adherence and reduce shrinkage.

Skills

Excellent English

Typing

Analytical

Night shifts

Residency within 25 Km

Education

UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA)

Job description

• Full-time

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 39 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. We call it One Sutherland.

Job Description

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

You would be responsible for -

• Resolving requests/inquiries made by customers via email, chat or Social
• Achieving contact center statistics and SLAs (contractual metrics)
• Adhering to non-disclosure agreement & data security policies
• Completing upskilling & e-courses mandated by each program
• Attending coaching sessions & ensure feedback is implemented
• 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage

Qualifications

• Eligibility Criteria : Any full time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2026Passout can apply
• Other Additional Skills required:
• Excellent verbal and written English language skills.
• Good analytical and typing skills.
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of our office

Additional Information

• Working Location: Mumbai, Hyderabad, Cochin, Chennai or Bhopal.
• Perks: Cab facilities available (within 25 Kms of office location).

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