Associate / Sr. Associate - Refferal

Sutherland; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

Sutherland in Bengaluru is seeking a customer service Consultant to deliver outstanding experiences via calls, email, chat or social media. You will resolve issues using proper principles and achieve monthly goals for customer satisfaction and productivity.

You will respond to inquiries across channels, meet SLAs, adhere to NDA and data security policies, complete mandatory upskilling, attend coaching sessions, and maintain high attendance while helping reduce program shrinkage.

Qualifications

• Full-time UG/PG graduate from any discipline.
• 2025 pass-out can apply.
• Willingness to work night shifts.

Responsibilities

• Resolve customer requests via email, chat or social media.
• Meet customer satisfaction and productivity targets.
• Adhere to NDA and data security policies.
• Complete mandated upskilling and e-courses.
• Attend coaching sessions and implement feedback.
• Maintain 100% schedule adherence and reduce shrinkage.

Skills

English proficiency

Typing skills

Analytical skills

Education

UG/PG graduate

Job description

Job Description

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issues, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

You would be responsible for -

• Resolving requests/inquiries made by customers via email, chat or Social
• Achieving contact center statistics and SLAs (contractual metrics)
• Adhering to non-disclosure agreement & data security policies
• Completing upskilling & e-courses mandated by each program
• Attending coaching sessions & ensure feedback is implemented
• 100% schedule adherence, no absenteeism & positively contribute to reducing program shrinkage

Qualifications

Eligibility Criteria: Any full-time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply

• Other Additional Skills required:
• Excellent verbal and written English language skills.
• Good analytical and typing skills.
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of our office

Additional Information

Disclaimer: Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to [e-mail]

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