Associate / Sr. Associate - Refferal

Sutherland Global; Mumbai; On-site; INR 279,000 - 390,600; Full time

Job summary

Sutherland Global in Mumbai, India invites applications for a Customer Support Consultant role. You will handle inquiries via calls, email, chat or social and ensure timely resolution while aiming to meet monthly customer satisfaction and productivity targets.

Eligibility is a full-time graduate (UG/PG) with 2025 passout; English fluency and typing skills are required. Night shifts may be required; candidates located within 25 km of the office are preferred.

Qualifications

• Excellent verbal and written English language skills.
• Good analytical and typing skills.
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of our office.

Responsibilities

• Resolving requests/inquiries via email, chat or Social media with timely responses.
• Achieving contact center statistics and SLAs (contractual metrics).
• Adhering to non-disclosure agreements and data security policies.
• Completing upskilling and e-courses mandated by each program.
• Attending coaching sessions and implementing feedback.
• Maintaining 100% schedule adherence and reducing program shrinkage.

Skills

Excellent English (verbal & written)

Analytical skills

Typing skills

Night shift flexibility

Education

Graduate (UG/PG) - 2025 passout eligible

Job description

Company Description:

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland. Unlocking digital performance. Delivering measurable results.

Job Description:

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issues, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

You would be responsible for -

• Resolving requests/inquiries made by customers via email, chat or Social
• Achieving contact center statistics and SLAs (contractual metrics)
• Adhering to non-disclosure agreement & data security policies
• Completing upskilling & e-courses mandated by each program
• Attending coaching sessions & ensure feedback is implemented
• 100% schedule adherence, no absenteeism & positively contribute to reducing program shrinkage

Qualifications:

Eligibility Criteria: Any full-time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply

• Other Additional Skills required:
• Excellent verbal and written English language skills.
• Good analytical and typing skills.
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of our office

Additional Information:

Disclaimer: Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to [e-mail]