Associate / Sr. Associate - Refferal

Sutherland; Bhopal; On-site; INR 250,000 - 400,000; Full time

Job summary

Sutherland in India seeks a Customer Support Consultant to deliver outstanding customer experiences via calls, email, chat or social media, resolving inquiries with the right principles and ensuring timely responses.

You will handle customer requests, meet contact center metrics and adhere to data security policies while completing required upskilling, attending coaching sessions, and maintaining 100% schedule adherence.

Qualifications

• Excellent verbal and written English language skills.
• Good analytical and typing skills.
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of our office.

Responsibilities

• Resolving requests/inquiries via email, chat or Social.
• Achieving contact center statistics and SLAs (contractual metrics).
• Adhering to non-disclosure agreement & data security policies.
• Completing upskilling & e-courses mandated by each program.
• Attending coaching sessions & ensure feedback is implemented.
• 100% schedule adherence, no absenteeism & positively contribute to reducing program shrinkage.

Skills

English language

Typing skills

Analytical skills

Night shifts

Residence 25km radius

Education

UG/PG Graduate

Job description

Job Description

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issues, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

You would be responsible for -

• Resolving requests/inquiries made by customers via email, chat or Social
• Achieving contact center statistics and SLAs (contractual metrics)
• Adhering to non-disclosure agreement & data security policies
• Completing upskilling & e-courses mandated by each program
• Attending coaching sessions & ensure feedback is implemented
• 100% schedule adherence, no absenteeism & positively contribute to reducing program shrinkage

Qualifications

Eligibility Criteria: Any full-time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply

• Other Additional Skills required:
• Excellent verbal and written English language skills.
• Good analytical and typing skills.
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of our office

Additional Information

Disclaimer: Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to [e-mail]

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