Associate / Sr. Associate - Refferal

Sutherland; Ernakulam; On-site; INR 223,200 - 446,400; Full time

Job summary

Sutherland in India (Kerala) is seeking a Customer Support Consultant to deliver outstanding service via calls, email, chat or social media while resolving inquiries promptly and maintaining high customer satisfaction and productivity.

You will handle requests across channels, meet SLA targets, adhere to NDA and data security policies, and participate in required upskilling. Night shifts and residing within 25 km of the office are expected.)

Qualifications

• UG/PG graduate eligible; 2025 pass-out.
• Excellent verbal and written English language skills.
• Good analytical skills and typing speed.
• Willingness to work night shifts.

Responsibilities

• Resolve customer requests via email, chat or social media.
• Meet contact center statistics and SLAs.
• Adhere to NDA and data security policies.
• Complete required upskilling & e-courses.
• Attend coaching sessions and implement feedback.
• Maintain 100% schedule adherence and reduce shrinkage.

Skills

English proficiency

Analytical skills

Typing skills

Night shifts

Local resident distance requirement

Education

UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout

Job description

Job Description

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issues, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

You would be responsible for -

• Resolving requests/inquiries made by customers via email, chat or Social
• Achieving contact center statistics and SLAs (contractual metrics)
• Adhering to non-disclosure agreement & data security policies
• Completing upskilling & e-courses mandated by each program
• Attending coaching sessions & ensure feedback is implemented
• 100% schedule adherence, no absenteeism & positively contribute to reducing program shrinkage

Qualifications

Eligibility Criteria: Any full-time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply

• Other Additional Skills required:
• Excellent verbal and written English language skills.
• Good analytical and typing skills.
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of our office

Additional Information

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